Catapult Solutions Group ยท 1 week ago
Operations Support Analyst
Allen, TX
Contract
Onsite
New Grad, Entry Level
$20/hr - $22/hr
0+ years expCatapult Solutions Group is seeking an Operations Support Analyst to join their CPS Hosting Operations team for a critical night shift role. The analyst will monitor customer activity and internal applications to ensure seamless card processing operations for financial institutions nationwide, directly impacting thousands of ATM transactions each night.
ConsultingRecruitingStaffing Agency
Hiring Manager
Kayla Patin
Responsibilities
Monitor console and online systems including switch, servers, ATM transactions, reports, and batch processing activities 24/7
Respond to system alerts with appropriate actions and escalate issues following established protocols
Provide courteous and professional customer service to financial institutions regarding system issues or notifications
Maintain accurate operating records, checklists, and procedures to ensure completion of all required functions
Utilize scripted instructions to perform routine processing functions and meet critical deadlines
Complete and review shift turnover logs to ensure seamless communication between shifts
Follow established security guidelines to protect sensitive data and maintain system integrity
Contact the Operations Unit Manager for assistance when needed
May manage Windows Server environment and perform additional duties as assigned
Qualification
Required
Minimum 6 months of experience in Help Desk or Technical Support roles
Availability to work 11pm-7am CST shift, including one or both weekend days
Flexibility to work nights, weekends, and holidays as scheduled
Ability to attend second shift (3pm-11pm) training for approximately 90 days
Strong attention to detail and ability to follow documented procedures
Professional communication skills for interacting with financial institution clients
Adaptability to handle multiple monitoring tasks simultaneously
Preferred
Experience with Microsoft Suite applications
Unix operating system experience
Familiarity with SharePoint platforms
Experience with IBM Mainframe systems
Background in card processing or the banking/financial services industry
Demonstrated excellent customer service skills in previous roles
Understanding of batch processing concepts and operations
Personal interest in financial technology or banking systems
Technical certifications or associate degree in related field preferred but not required
Benefits
Comprehensive benefits package available upon conversion (health insurance, 401(k), paid time off)
Company
Catapult Solutions Group
Catapult Solutions Group provides staffing services, recruiting, consulting, MSP, payroll and IT business services for numerous companies.
201-500 employees
H1B Sponsorship
Catapult Solutions Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageLeadership Team
Patrick Burke
Founder
Recent News
Company data provided by crunchbase