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Kessler Collection · 3 hours ago

PM Server - Part Time

Orlando, FL

Part-time

Onsite

Entry Level

1+ years exp

Kessler Collection is a portfolio of luxury boutique hotels and unique restaurants. They are seeking a Server to provide hospitable service to guests, ensuring an exceptional dining experience through professional food and beverage service.

CommunitiesLeisureLifestyleReal EstateTravel

Responsibilities

Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature

Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette

Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control

Maintain the integrity of Company proprietary information and protect Company assets

Maintain a thorough knowledge of menu items, beer, liquor, and wine

Clears and resets counters or tables after each course

Assists dining room servers in the food and beverage service, sets tables, keeps menus clean and maintains a clean table between servings and menu knowledge

Assists with providing tables with beverages

Removes solid linens and replaces them with clean linen

Transports dirty dishes to the dishwashing station

Polish silver and glass as needed

Present menu, answer questions, and make suggestions regarding food and beverage

Explain, pair and recommend wine from the wine list

Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards

Relays orders to the kitchen through POS and helps serve courses from kitchen and service bars

Total’s bill and accepts payment

Proficiently utilizes the property management systems and follows cash handling procedures

Clears and resets tables at conclusion of each course

Sets up the dining room in a thorough and swift manner

Complete opening and closing procedures as well as daily side-work

Inventory and restock supplies as needed

Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications

Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes

Maintain complete knowledge and comply with company policies and procedures

Maintain neat, clean, and professional appearance according to standards

Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions

Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs

Develop and maintain a positive working relationship and support the team to achieve our goals

Attend required training and meetings

All other duties as assigned, planned or un-planned

Qualification

Guest service etiquetteFoodBeverage servingProperty management systemsCash handling proceduresProblem-solving skillsInterpersonal skillsWritten communication skillsVerbal communication skills

Required

High school diploma, GED Degree, or related training equivalent - required

1+ year of relevant work experience in similar scope and title – required

Experience within luxury brand/markets - required

Knowledge of guest service etiquette and proper food and beverage serving techniques

Ability to perform all tasks related to restaurant server and proficiently use job-related software, property management systems, and office equipment

Ability to remain calm in various situations, use sound judgment and effectively solve problems

Ability to work quickly, prioritize, and maintain service at multiple tables at a time

Ability to read and interpret documents such as safety rules and procedural manuals

Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages

Strong written, verbal, and interpersonal skills