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Optum · 4 hours ago

Lead Certified Medical Assistant - Internal Medicine

Milford, MA

Full-time

Onsite

Mid, Senior Level

$20/hr - $35.72/hr

2+ years exp

Optum is a healthcare company focused on transforming health care delivery. The Lead Certified Medical Assistant will oversee a team of Medical Assistants, ensuring quality patient care and efficient operations while providing support and training to staff members.

EducationHealth CareMedicalPharmaceutical

Responsibilities

Performs all cross-functional duties of a Certified Medical Assistant as required or directed

Assists manager/supervisor in assuring that assigned employees are provided with appropriate resources, materials, and methods

Achieves and retains Preceptor status. Provides training and support to all members of the site/department on the procedures and current software. Including keeping up to date on Epic upgrades and assisting superusers with training as needed

Identifies and corrects unsatisfactory conditions that may arise within the scope of the position and notifies the manager/supervisor or others of any discrepancies

Participates in Medical Assistant interviews and maintains knowledge of behavioral interviewing techniques. Makes candidate selection in conjunction with supervisor/manager

Builds staff schedules with a working knowledge of the needs of the practice and the allocation of resources to avoid disruptions in service in person or on the telephone

May update Payroll records through delegate access. Maintains knowledge of People Team policy and procedures that govern time and attendance including FMLA, Mass Sick and PTO/unscheduled time use

Relays work instruction from the manager/supervisor. Distributes and monitors the flow of work for an assigned group of employees. Ensures smooth patient flow. Ensures area is covered to meet patient needs as required or directed. Provides recommendations to manager/supervisor for the most efficient utilization of assigned employees

Provides manager/supervisor with input into performance evaluations, employee schedules, new hires, etc

Participates in a variety of special projects such as reviewing workflows, coverage, etc., as required or directed

Partner with MA Supervisor on Practice Health and Safety audits

Assist preceptor in training new employees. Complete final sign-off on staff clinical skills competency

Conduct rounding as directed

Audit exam room expiration dates and weekly logs

Monitor for problems arising on the floor and provide solutions

Serves as a role model for other staff members. Displays behaviors and attitudes consistent with ensuring the ideal patient experience

Maintains open communication with all members of the healthcare team. Works as a clinical team member to provide quality, timely service to patients. Works with the team, providers, and manager/supervisor to continually improve patient flow within the department

Participates in staff meetings, gives input and feedback during meetings

Utilizes patient care equipment appropriately and safely. Incorporates the proper requirements in operating department-specific equipment to provide safe patient care

Participates in orientation and staff development activities as requested

Complies with health and safety requirements and with regulatory agencies such as DPH, etc

Complies with established departmental policies, procedures, and objectives

Enhances professional growth and development through educational programs, seminars, etc

Attends a variety of meetings, conferences, and seminars as required or directed

Performs other similar and related duties as required or directed

Regular, reliable, and predictable attendance is required

Qualification

Medical Assistant CertificationBasic Life Support (BLS-CPR)Office procedures knowledgeSoftware applications knowledgeLeadershipCommunication skillsInterpersonal skillsOrganizational skillsCritical thinking

Required

High school diploma or equivalent

Successful completion of medical assistant school/program or equivalency exam

Medical Assistant Certification

Successful completion of Basic Life Support (BLS-CPR) or completed within 90 days of the date of hire for positions in direct patient care areas

Knowledge of office and laboratory procedures

Knowledge of a variety of software applications such as Microsoft Outlook, Word, etc

Proven ability to demonstrate leadership, task delegation, and work coordination of a team

Proven ability to think critically and exercise sound judgment and manage multiple priorities and deadlines

Proven excellent organizational, communication, and interpersonal skills

Preferred

2+ years of experience in an ambulatory care setting

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Company

Optum

Glassdoor3.6

Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.

Founded in 2011

Eden Prairie, Minnesota, USA

10001+ employees