Jack & Jill · 3 weeks ago
Customer Success Manager at Plain
San Francisco
Full-time
Hybrid
Entry, Mid Level
2+ years expPlain is a B2B SaaS platform focused on customer interactions, and they are seeking a Customer Success Manager. In this role, you will drive customer success from onboarding to expansion, directly shaping the product and advocating for customer needs.
Computer Software
Responsibilities
Own the complete onboarding journey for a portfolio of customers, fostering early relationships and driving product adoption
Manage renewals and identify expansion opportunities, collaborating with sales and product to drive upsell conversations
Act as the primary advocate for customer needs, gathering feedback and influencing product development priorities
Qualification
Required
Minimum of 2 years of experience in a Customer Success or post-sales role
Demonstrated success within an early-stage B2B SaaS company environment
A genuine passion for customer advocacy and helping users maximize product value
Company
Jack & Jill
Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career.
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase