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Smartcat · 1 hour ago

Forward Deployed Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Smartcat is building the future of work, where human expertise meets digital teammates to drive productivity gains. The Forward Deployed Engineer will own technical success across the customer lifecycle by translating business goals into deployed AI-powered localization workflows and ensuring those workflows drive measurable outcomes.

Information TechnologySoftware

Growth Opportunities

Responsibilities

Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization

Build AI-powered workflows that improve multilingual content quality, speed, and efficiency

Own integrations and automation that embed Smartcat into enterprise systems

Partner cross-functionally to drive adoption, expansion, and long-term success

Lead pre-sales technical discovery to understand workflows, systems, and success criteria

Own the end-to-end technical execution from demos to value generation

Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan

Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly

Build and deploy AI-powered workflows aligned to customer outcomes

Create, test, and iterate prompts, agent skills, and workflow configurations

Develop workflows that improve quality, speed, and efficiency in multilingual content creation

Ensure that translation quality, output, format is aligned with customer expectations

Configure platform integrations and end-to-end processes using APIs, connectors, and middleware

Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)

Troubleshoot integration and workflow issues with strong technical rigor

Build custom solutions when necessary to meet customer operational requirements

Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles

Serve as the technical lead for customer deployments from discovery through go-live

Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards

Maintain implementation discipline — timelines, milestones, risks, and technical documentation

Ensure customer solutions are stable, scalable, and operationally successful

Drive post-sale support, enablement, and adoption initiatives

Help quantify outcomes and value realization over time

Identify opportunities to expand workflows, departments, and usage based on technical success

Partner with account teams to validate and support expansion opportunities

Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes

Submit high-quality bug reports and technical feedback to Engineering and Product

Identify recurring customer needs and workflow gaps to influence roadmap priorities

Act as a liaison to accelerate customer success through internal alignment

Communicate clearly with both technical and executive stakeholders

Translate complex technical concepts into actionable recommendations

Lead technical workshops and implementation sessions

Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities

Qualification

Technical deploymentREST APIsAI SaaS workflowsIntegration managementClient relationship managementCommunicationProblem-solvingCollaborationNegotiation skills

Required

BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers

Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations

Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs

Excellent communication skills with experience presenting to both technical and executive audiences

Strong negotiation, influencing, and client relationship management skills

Proven ability to deliver post-sale support, training, and adoption initiatives

Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach

Willingness to travel up to 40%