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Vensure Employer Solutions · 2 hours ago

Human Resources Lead

Chandler, AZ

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions. The Human Resources Lead will oversee HR activities, develop and implement HR strategies, and provide strategic guidance to senior leadership while managing and mentoring the internal HR team.

Customer ServiceFinancial ServicesHuman ResourcesRisk Management

Hiring Manager

🚀 Angela Hitt

Responsibilities

Develop and implement HR strategies aligned with organizational goals

Provide strategic HR guidance to senior leadership

Conduct HR audits and assessments to identify and address areas for improvement

Drive initiatives to enhance workplace culture and ensure compliance with employment laws

Oversee daily HR activities within the Communities of Excellence lanes, providing guidance and support to HR Managers and team members

Lead Internal HR compliance projects and other department initiatives, ensuring timely and effective completion

Lead and mentor the internal HR team to ensure high performance and professional development

Develop and implement HR policies and procedures tailored to the organization's needs

Manage HR projects from inception to completion, ensuring timely and within-budget delivery

Provide regular updates and reports to senior HR leadership on project progress and HR metrics

Identify and mitigate HR-related risks for the organization

Monitor team productivity and ensure optimal utilization of team members

Make decisions within scope of authority and escalate appropriately to senior leadership

Develop and update company policies and procedures

Create and implement employee development plans

Manage escalations and enhance cross-departmental relationships

Maintain data systems for compliance

Conduct highly sensitive investigations for internal employee relations issues and train, manage, and support team members throughout the investigation process

Oversee the leave of absence and accommodation process, providing training, oversight, and guidance to team members

Oversee compliance with federal, state, and local employment laws and regulations, providing strategic direction and guidance

Develop, implement, and maintain comprehensive internal HR compliance policies and procedures, ensuring alignment with organizational goals

Identify, assess, and mitigate compliance risks through regular and thorough risk assessments and audits

Direct internal audits and compliance reviews to ensure adherence to policies and regulations, and provide strategic recommendations for corrective actions

Prepare and present detailed compliance reports to senior management and regulatory bodies, maintaining accurate and comprehensive records of compliance activities

Collaborate with the HR Compliance team on internal HR compliance projects and initiatives, ensuring effective communication and implementation of compliance standards across the organization

Act as a trusted advisor on complex employee relations issues, providing expert guidance and support

Plan and oversee projects related to compliance, leave of absence, ADA accommodations, and people relations

Lead and manage thorough investigations into employee complaints, grievances, and allegations of misconduct

Document investigation findings and prepare detailed reports

Recommend and implement appropriate actions based on investigation outcomes

Handle complex issues and ensure resolution, maintaining clear communication with all involved parties

Review and make decisions on accommodation equipment requests and escalations within the scope of authority

Ensure accurate recording and reporting of OSHA logs

Provide guidance on sensitive employee relations matters

Collaborate with management to enhance work relationships and productivity

Communicate effectively with leaders and employees throughout the investigation process

Ensure the implementation of post-investigation disciplinary actions

Review and provide guidance on pre-termination cross-check escalations

Plan, direct, and coordinate updates to educational guides and manager training resources

Review EEOC position statements and track legal actions

Follow up with legal on the complaint process and outcomes

Review proposed unemployment responses and determinations

Create a service-focused culture by leading the implementation of new processes and solutions

Ensure team members balance standardization and consistency of processes with the need for flexibility and integration of new division partners

Ensure the team meets expectations, goals, and KPIs, and provide necessary metrics and reports

Hold the team accountable to internal commitments

Collaborate with internal departments to ensure compliance, streamline service delivery, and optimize processes

Build cross-functional partnerships to address issues and manage escalations

Leverage internal relationships to identify opportunities, trends, and process improvements

Interact with other departments to help achieve business goals and maintain professional and reliable HR service delivery

Ensure collaboration and synergy among all team members to drive operational excellence and execution of objectives

Develop processes, standard operation procedures, and metrics that support the HR Business Model

Drive employee retention by ensuring team members maintain effective relationships with department leaders and provide sound guidance and value-added solutions

Coordinate the development and delivery of service strategy plans for internal customers and monitor programs as needed

Independently resolve escalated complex employee issues and ensure appropriate communication to all involved parties

Adapt effectively to working with different business leaders, communication styles, and preferences, and lead and communicate with a global mindset and cross-culturally

Perform monthly compensation and onboarding/offboarding audits for the department, ensuring compliance with department standards and employment laws

Set high standards of performance for self and others, assuming responsibility and accountability for successfully completing assignments or tasks

Establish a course of action for self and others to ensure efficient work completion

Build, maintain, and promote relationships with team members, peers across disciplines, and all other company team members

Provide oversight and lead managers in the successful execution of daily HR activities, including providing guidance on complex questions or escalations, ensuring coverage, and motivating the team

Complete department and team audits, prepare reports for department and executive leadership, and propose recommended solutions

Provide strategic oversight and expert guidance for HR functions/programs, ensuring the removal of roadblocks and supporting escalation processes

Identify areas of opportunity for improving company policies and procedures, enhancing organizational effectiveness, and streamlining processes

Qualification

HR best practicesEmployee relationsLeave of absence managementCompliance with employment lawsHR consulting experienceMicrosoft Office proficiencyPHR/SPHR certificationCommunication skillsProblem-solving skillsConflict resolution skillsRelationship buildingOrganizational skillsLeadership skills

Required

Extensive experience in HR best practices, employee relations, leave of absence management, and compliance with employment laws

Excellent communication and interpersonal skills

Strong problem-solving and conflict resolution skills

Ability to build strong relationships and influence stakeholders

Strong business ethics and ability to handle confidential information

Ability to manage multiple projects and daily HR matters

Proficiency in conducting root cause analysis and decision-making

Ability to prioritize tasks and manage tight deadlines

Strong organizational and analytical skills

Ability to collaborate effectively with others

Strong management and leadership skills with a history of successfully managing performance, training, and developing team members

Ability to apply change management initiatives to assist in business transformation

Ability to make immediate decisions under pressure or tight deadlines with proper judgment

Bachelor's degree in Human Resources, Business Administration, or a related field and/or equivalent combination of education, experience, and HR-related certifications

Minimum of 8-10 years of experience managing leave of absence & accommodations and people relations programs

Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required

PHR, SPHR, SHRM-CP or SHRM-SCP certification required or willingness to obtain within first year of employment

Preferred

Consulting experience and/or PEO experience preferred

Proficiency with Microsoft Office software (Outlook, Excel, Word, PowerPoint) with ability to learn other applications as needed

PRISM experience preferred

Company

Vensure Employer Solutions

Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia.

Founded in 2004

Chandler, Arizona, USA

1001-5000 employees