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Navitas Credit Corp. · 2 hours ago

Field Services Technician II

Blairsville, GA

Full-time

Hybrid

Entry, Mid Level

$39K/yr - $58K/yr

2+ years exp

Navitas Credit Corp. is seeking a Field Services Technician II to deliver exceptional remote and on-site hardware and software support for their banking branches and operations facilities. This highly mobile role requires up to 80% travel to various locations, focusing on providing hands-on technical assistance to enable employees to serve customers effectively.

BankingFinancial Services

Responsibilities

Respond to technical support calls from branches and departments

Manage incident and request tickets via ServiceNow

Diagnose and resolve issues related to Network and PC operating systems, LAN cabling and network hardware, Application systems, Printers and peripheral devices

Install new applications and systems

Image laptops/desktops using PXE & SCCM

Maintain inventory records, logs, and audit trails

Adhere to corporate IT policies and procedures

Create and update knowledge base articles for self-service support

Travel to company sites for hands-on technical assistance

Qualification

Technical SupportTroubleshootingNetwork ManagementMicrosoft OfficeRemote SupportMicrosoft Certified Windows ClientCompTIA A+ / Network+DocumentationCustomer ServiceProblem-SolvingOrganizational Skills