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Denver Broncos Football Club · 3 hours ago

Account Manager, Premium Services

Denver, Colorado

Full-time

Onsite

Mid Level

$75K/yr - $85K/yr

3+ years exp

Denver Broncos are one of the most popular franchises in all of sports, seeking an Account Manager for Premium Services. The role focuses on overseeing the ideation, implementation, and activation of premium spaces while providing excellent customer service to account holders and supporting team profitability and marketing goals.

American FootballNewsSports Leagues and Teams

Culture & Values

Responsibilities

Strengthen and grow relationships with premium clientele:

Develop and provide world-class customer service programs to premium clients

Implement an ongoing best-in-class service program and processes

Implement ongoing touchpoint cadence focused on in-person interactions with premium clients

Maintain accurate and thorough notes and records within internal systems including Dynamics 365 and Archtics

Assist with premium account holder requests and event service for Broncos and non-Broncos events

Successfully execute premium hospitality campaigns:

Ideate and execute premium events calendar and engagement program

Proactively engage and sell premium products to existing clients with expiring contracts

Actively participate in new business campaigns by proactively selling new premium products for Broncos and non-Broncos events

Actively participate in and support cross department initiatives including communication, events, added value opportunities, gifting, etc

Identify revenue growth opportunities for assigned premium account base and new prospects

Ensure best-in-class execution and coordination across departments:

Ensure all premium products are thoroughly prepared for stadium events including Broncos and non-Broncos events

Work closely with other departments within organization on premium related programs including marketing, game day entertainment, finance, community development, public relations, stadium operations, ticket sales and operations, football operations, etc

Retain, organize and maintain current and historical agreements and contractual documents for assigned client base

Coordinate billing, invoicing, and reconciliation for assigned premium accounts

Distribution of tickets, parking, etc. assigned premium accounts

Contribute to department and organizational initiatives:

All other duties set forth by leadership

Qualification

Ticket sales experienceCustomer relationship managementEvent coordinationMicrosoft OfficeEmotional intelligenceCommunicationPositive attitudeAttention to detail

Required

Bachelor's Degree

3+ years ticket sales or service experience within the sports, entertainment, or hospitality industry

Ability to work all Denver Broncos games, stadium events, nights and weekends, plus other initiatives, and events as designated

Preferred

Proven track record of generating revenue through client renewals or new sales

Proficient utilizing ticketing software, Microsoft Office, and customer relationship management systems

Effectively manage communication with account base and maintain positive engagement through outreach cadence

Excellent oral and written communication skills

High level of emotional intelligence and self-awareness

Positive attitude and strong work ethic

Passionate about hospitality and service

Process-driven mindset and attention to detail

Company

Denver Broncos Football Club

Since 1960, the Denver Broncos have grown into a team that is followed by legions of fans throughout the Rocky Mountain region, United States and the world.

Founded in 1959

Englewood, Colorado, USA

51-200 employees