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Port Jersey Logistics Network · 3 hours ago

FTL Account Manager

Cranbury, NJ

Full-time

Onsite

Entry Level

1+ years exp

Port Jersey Logistics is a leading third-party logistics provider, delivering customized supply chain solutions for over 70 years. The FTL Account Manager is responsible for providing best-in-class support to a portfolio of Full Truckload clients, ensuring smooth shipments and maintaining strong relationships with customers and carriers.

Food and BeverageLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Operational Support: Process orders, track shipments, and manage required documentation (bills of lading, proofs of delivery, etc.)

Customer Communication: Act as the main point of contact for clients, providing timely updates, resolving issues, and ensuring satisfaction

Carrier Relations: Work closely with carriers to coordinate pickups and deliveries, negotiate rates, and build reliable partnerships

Problem-Solving: Address transit delays, accessorial charges, and delivery exceptions with proactive, solutions-focused communication

Data Management: Keep accurate records in the Transportation Management System (TMS) and generate performance reports

Collaboration: Partner with sales, operations, and accounting to ensure a seamless service experience for clients

After-Hours Support: Participate in an on-call rotation to handle urgent after-hours freight needs

Qualification

Transportation Management System (TMS)3PL brokerage operationsMicrosoft Office SuiteCustomer service excellenceProblem-solvingTime managementAttention to detailAdaptabilityVerbal communicationWritten communication

Required

High School Diploma or equivalent required

1–2 years of experience in a carrier sales or logistics coordinator role with another brokerage company required

Excellent verbal and written communication skills

Strong problem-solving and analytical abilities

High attention to detail and accuracy

Strong time management skills with the ability to prioritize in a fast-paced environment

Adaptability and a positive, team-first attitude

Commitment to customer service excellence

Preferred

Bachelor's degree in Logistics, Supply Chain Management, Business, or related field preferred

Proficiency in Microsoft Office Suite (Excel, Outlook); TMS/CRM experience preferred

Knowledge of 3PL brokerage operations, particularly FTL, and familiarity with DOT regulations

Experience with a Transportation Management System (TMS) strongly preferred

Company

Port Jersey Logistics Network

Centered in the heart of the nation's largest market, Port Jersey offers it all to domestic manufacturers and international shippers alike—from public warehousing and distribution to supply chain management.

Founded in 1954

Cranbury, New Jersey, USA

201-500 employees