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TAG - The Aspen Group · 3 hours ago

Senior Site Reliability Engineer

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$129K/yr - $160K/yr

5+ years exp

TAG - The Aspen Group is one of the largest retail healthcare business support organizations in the U.S., dedicated to improving healthcare experiences. As a Senior Site Reliability Engineer, you will ensure the reliability, performance, and scalability of core systems while integrating AI and machine learning into operational workflows to solve complex reliability challenges.

CosmeticsDentalHealth CareWellness

H1B Sponsor Likely

Hiring Manager

Kaitlyn Avers

Responsibilities

Design and build highly scalable and resilient systems to support our applications and services, incorporating predictive analytics to anticipate reliability risks

Develop and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs) using machine learning anomaly detection to ensure systems meet reliability targets

Drive improvements in system reliability, availability, and performance through proactive measures, automation, and intelligent failure prediction

Implement and manage comprehensive monitoring and alerting solutions, integrating with intelligent observability platforms that reduce alert noise and correlate events

Develop and maintain dashboards and reporting tools that provide data-driven insights for actionable troubleshooting recommendations and performance optimization

Evaluate and integrate advanced monitoring tools and operational intelligence platforms to enhance observability and root cause identification

Lead and participate in incident response efforts, using intelligent log analysis and automated event correlation to speed up troubleshooting and root cause identification

Develop and maintain incident management processes incorporating automated decision support systems to improve response times and minimize service disruptions

Conduct post-incident reviews, using automated pattern recognition and trend analysis to identify systemic issues and implement preventive measures

Analyze performance metrics and logs, supported by advanced observability tools, to detect bottlenecks and inefficiencies

Collaborate with development teams to implement automated profiling and optimization recommendations for code and infrastructure improvements

Perform capacity planning using machine learning forecasting models to ensure systems can handle current and future loads

Develop and implement automation solutions, including intelligent runbook automation, self-healing systems, and automated incident triage

Identify and drive process improvements by applying machine learning to operational data for continuous optimization

Maintain documentation that includes automation and machine learning guidelines for monitoring, incident management, and SRE best practices

Work closely with engineering, operations, and product teams to align reliability and monitoring goals, including automation adoption strategies

Communicate effectively with stakeholders, providing regular updates on system health, incidents, performance improvements, and data-driven insights

Foster a culture of collaboration, knowledge sharing, and automation best practices within the team and across the organization

Qualification

Site Reliability EngineeringMachine LearningInfrastructure as CodeCloud EnvironmentsProgramming PythonProgramming GoProgramming C#Container MonitoringObservability ToolsProblem-SolvingCollaborationCommunication

Required

Bachelor's degree in computer science or a related technical field

At least 5 years of experience in Site Reliability Engineering or a similar role

Strong proficiency in at least one programming language such as Python, Go, or C#

Demonstrated experience applying machine learning and automation to operational workflows such as monitoring, alerting and incident response

Expertise with infrastructure as code tools such as Terraform

Proven experience working and monitoring container environments such as Cloud Run and Kubernetes

Hands-on experience using and working within an Azure, AWS, and GCP environment (GCP preferred)

Strong understanding of networking, distributed systems, and cloud infrastructure

Familiarity with intelligent monitoring platforms and operational analytics tools such as Prometheus, Grafana, OpenSearch, Sentry, Google Cloud Observability

Excellent problem-solving skills and the ability to work independently and as part of a team

Experience with incident management, root cause analysis, and automated operational workflows

Benefits

Paid time off

Health

Dental

Vision

401(k) savings plan with match

Company

TAG - The Aspen Group

When we launched Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access.

Founded in 1998

Chicago, Illinois, USA

10001+ employees

https://www.teamtag.com

H1B Sponsorship

TAG - The Aspen Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2023 (20)

2022 (16)

2021 (14)

2020 (7)