Virtual, Inc. ยท 3 days ago
Director, Technical Account Management - Wakefield, MA
Wakefield, MA
Full-time
Hybrid
Director/Executive
$150K/yr - $175K/yr
10+ years expVirtual, Inc. is a professional services firm based in Wakefield, MA, seeking an experienced Director of Technical Account Management. In this role, you will serve as the primary technical point of contact for clients, manage a delivery team, and provide strategic guidance to ensure successful solution adoption and client satisfaction.
AssociationNon Profit
Responsibilities
Serve as the primary technical point of contact for assigned accounts
Manage a team of delivery personnel who are responsible for the delivery of technical capabilities
Develop a deep understanding of client environments, goals, and challenges
Lead onboarding, integration, and ongoing technical support initiatives
Coordinate with internal teams to resolve issues and deliver enhancements
Provide strategic guidance on product usage, best practices, and roadmaps
Conduct regular business reviews and performance assessments
Identify opportunities for growth, optimization, and process improvement
Qualification
Required
10+ years of experience in a Technical Account Manager, Solutions Consultant, or similar client-facing technical role
Strong technical acumen with the ability to understand and explain complex systems and integrations
Working knowledge of Delivery methodologies (Agile Scrum, Waterfall) and varies phases of Software Development Lifecycle (SDLC)
Proven experience owning program level dashboards for various audiences at customer level, up to C-level
Fluent in program and project level key performance indicators (KPIs)
Proven success managing enterprise accounts and delivering high-impact solutions
Experience managing a team of professionals with the goal of thrilling their clients
Excellent communication, presentation, and relationship-building skills
Proactive, entrepreneurial mindset
Comfortable working in a hybrid environment with both remote and in-office collaboration
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience)
Preferred
Hands-on experience with Salesforce applications (e.g., Sales Cloud, Service Cloud, Marketing Cloud, and custom applications)
Familiarity with industry standards and associations (e.g., ISO, ITIL, SOC 2, NIST, PCI)
Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and API integrations
Proficiency with CRM and support tools like Salesforce, Jira, Zendesk, or ServiceNow
Project management certification (PMP, Agile, or equivalent) is a plus
Experience in or with the payments industry is a bonus
Benefits
Robust medical, dental, and vision insurance plan (free option available for individuals)
Generous short- and long-term disability
Supplemental life insurance
Health care and dependent care
Flexible Spending Accounts
401(k) savings match
Paid parental leave
Financial planning workshops
Pre-paid legal plan
Discretionary annual bonus and merit increase
Unlimited paid vacation time
Company
Virtual, Inc.
Virtual is a nonprofit organization that provides association management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andy Freed
CEO
L
Lynne Feldstein
Chief of Staff
Recent News
Company data provided by crunchbase