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Standard Metrics · 4 hours ago

Customer Success

United States

Full-time

Remote

Senior Level

$170K/yr - $190K/yr

7+ years exp

Standard Metrics is an automated financial collaboration platform that helps investors and founders to move faster together and make better decisions. The Customer Success team is responsible for the complete post-sales lifecycle of customers, ensuring they derive maximum value from the platform and driving customer retention and contract renewals.

FinanceFinancial ServicesFinTechInformation Services

Responsibilities

Cultivate long-term relationships with customers and connect with key stakeholders across the business, from senior executives to power users

Develop a deep understanding of the customer’s business requirements, challenges, and goals in order to drive successful outcomes including increasing customer lifetime value and collaborating with customers to provide references and testimonials

Proactively manage relationships throughout the customer lifecycle, from deployment and adoption to growth and contract renewal

Drive platform utilization across customer teams and provide best practice recommendations to help further platform adoption

Own renewals and upsells for your assigned book of customers, proactively identifying and addressing churn risk, and accurately forecasting future revenue growth

Lead recurring Partnership Reviews to align on business priorities, review product usage and insights, and provide an overview of our Product Roadmap and relevant upcoming enhancements

Be a champion for our customers with our Product and Engineering teams, ensuring their voices and needs are heard and prioritized

Qualification

Customer SuccessAccount ManagementRelationship ManagementC-level PresentationStrategic ThinkingEmpathyTechnology PassionTime ManagementCommunication SkillsProblem Solving

Required

7+ years of relevant experience in a client-facing role, ideally within customer success or account management

Track record of developing strategic relationships with customers, identifying business goals, and driving value realization in order to ensure customer retention and reference-ability

Experience managing and closing renewals and upsells

Strong executive presence and ability to successfully navigate all levels of customer organizations

Experience presenting to C-level executives and an ability to influence internal and external decision-makers

Ability to work in a high-growth environment with a willingness to tackle projects and work independently

Strong time management and prioritization skills, a natural empathy for customers, and excellent written and verbal communication abilities

Preferred

Passion for technology, startups, entrepreneurship, and/or venture capital is a plus

Benefits

Health and dental insurance: We cover you and your family's medical/dental/vision insurance 100% in the USA. Internationally we match local health coverage for you and your family.

Flexible vacation: Take time off when you need it! We find most employees take 3-4 weeks in addition to holidays, but there are no firm rules. We trust our employees to know what's best for them.

Paid parental leave: 12 weeks of paid leave for all new parents in the USA. Internationally we match parental leave standards in your area.

Complete transparency: Everyone has full access to business metrics and financial information about the company.

Regular offsites: While we are a remote-first company and build our communication, processes, and structures with a dispersed workforce in mind, we also love getting the team together. On a recurring basis, we fly the whole team out to an exciting destination to plan, bond, and innovate.