SGS · 2 hours ago
Client Services Associate
Lincolnshire, IL
Full-time
Onsite
Mid Level
3+ years expSGS is the world's leading testing, inspection and certification company, recognized for sustainability, quality, and integrity. The Client Services Associate will act as a liaison between clients and the laboratory, preparing quotes and proposals while ensuring high customer satisfaction through effective communication and coordination of services.
OutsourcingSkill AssessmentTest and Measurement
Responsibilities
Act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed
Prepare and submit response quotes for work
Help prepare responses to Requests for Proposals (RFPs) and more complex quotes
Work with clients and the technical laboratory to scope work for proposal
Collaborate with clients to help ensure service is being delivered and provide follow up as needed
Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed
Maintain pricelists
Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction
Follow Training SOP for training and training records
Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer
Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs
Prepare proposals in a way that matches client enquires
Scope and speed of decision is critical to help engage new & keep existing clients happy in our services
Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny
Review & approve routine quotes
Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required
Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource
Construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM’s
Qualification
Required
Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
3 - 5 years' experience working as a scientist in a lab environment or equivalent
Preferred
1 – 2 years' experience in a customer service position
Company
SGS
SGS is the inspection, verification, testing and certification company.
10001+ employees
H1B Sponsorship
SGS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (9)
2023 (13)
2022 (15)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-04-12IPO
Leadership Team
David Schramm
Operations Manager
Janet Vergis
Board Director
Recent News
2025-12-19
Company data provided by crunchbase