SageSure · 4 hours ago
Customer Service Representative II
United States
Full-time
Remote
Mid Level
3+ years expSageSure is a leader in catastrophe-exposed property insurance, and they are seeking a Customer Service Representative II. In this role, you will provide customer resolution, keep abreast of policy changes, and address inbound sales inquiries while supporting performance goals.
Commercial InsuranceFinancial ServicesInsuranceProperty Insurance
Responsibilities
Performs detailed research of account history and follow-up to provide customer resolution with flawless accuracy
Keeps abreast of policy, product, and procedural changes to provide accurate information to producers, consumers, and policyholders regarding underwriting guidelines, coverages, and processing
Meets or exceeds established performance metrics which include, but are not limited to, reporting to work as scheduled, call quality, handle time, first response resolution, etc
Addresses inbound earthquake sales inquiries for potential customers. Collect and enter appropriate property and payment information to process quotes via the rating software
Monitors the call queues and manages individual day-to-day responsibilities to consistently support performance goals and objectives
Provides accurate information in an effective, timely and courteous manner via telephone and email
Works with Underwriting and other departments to determine the appropriate resolution to customer concerns
Qualification
Required
High school diploma or equivalent
Minimum three years of customer service experience in the Property and Casualty Insurance industry and/or call center environment preferred
Ability to handle multiple tasks with accuracy, able to prioritize effectively and meet deadlines
Must have excellent communication skills, both written and verbal, with the ability to effectively communicate through phone, text, chat, and email
Ability to maintain positive and cooperative working relationships within the team, division, and with any customer contacts
Intermediate computer skills (e.g., Microsoft Word, Outlook, etc.) with aptitude to learn new systems
Ability to keep emotions under control when dealing with irate or hostile customers
Ability to multi-task, prioritize, and work in a fast-paced environment
Assist peers and be a knowledgeable resource to the team
Benefits
Generous health benefits
Tuition reimbursement
Wellness allowance
Paid volunteer time off
A matching 401K plan
Company
SageSure
SageSure offers property and casualty insurance solutions tailored for homeowners in regions prone to natural catastrophes.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$900MKey Investors
Wintrust FinancialAres ManagementCitizens Bank
2025-07-11Debt Financing· $100M
2023-05-16Private Equity· $250M
2023-03-28Debt Financing· $50M
Leadership Team
Terrence McLean
Co-Founder, President, and CEO
C
Colin Smith
Chief Operating Officer
Recent News
Business Wire
2025-12-01
2025-10-03
2025-07-30
Company data provided by crunchbase