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Seneca Gaming Corporation · 1 hour ago

Player Development Executive

Salamanca Town, NY

Full-time

Onsite

New Grad, Entry Level

$44K/yr - $44K/yr

Seneca Gaming Corporation is focused on enhancing player loyalty and increasing engagement at their casino properties. The Player Development Executive is responsible for building relationships with high-value players and ensuring they receive exemplary service to boost their visits and gaming activity.

Gambling & Casinos

Responsibilities

Establish and maintain positive customer relationships with players who meet property criteria (and with those identified to have the potential to reach that level of play)

Maintain contact with coded players as appropriate to generate return visits and provide exemplary service

Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence

Represent the property as a role model of customer service and professionalism

Effectively use out-bound phone-calls to keep contact with players that have not visited the property, and to market VIP parties and events

Network among coded players to build relationships among the best customers and to generate leads for new high-worth players

Learn about and tailor services to guests’ preferences, likes and dislikes

Resolve player issues, whether real or perceived, to the guest’s satisfaction

Find the right balance in every situation between the guest’s desires and the property’s rules, regulations and guidelines (There is always a way.)

Invite players to events, tournaments, shows, etc., according to their interests

Make hotel, show, dining and other reservations and communicate same to guest

Issue complimentaries or other offers to guests as play and property guidelines warrant

Host special events, player parties, property promotions and other activities as needed

Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues

Maintain confidentiality of information about both customers and property; share carefully

Participate in brainstorming and planning sessions for Player Development program

Prepare and submit reports on activities as directed, complete and on time

Strive to achieve and exceed goals and metrics/objectives

Qualification

Customer relationship managementNetworking skillsEvent planningCommunication skillsProblem resolution

Required

Develop and maintain effective working relationships with a casino property's very best players

Provide services to build player loyalty and increase the number of visits or amount played

Develop and maintain strong working relationships with key allies throughout the property and in the community

Establish and maintain positive customer relationships with players who meet property criteria

Maintain contact with coded players as appropriate to generate return visits and provide exemplary service

Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence

Represent the property as a role model of customer service and professionalism

Effectively use out-bound phone-calls to keep contact with players that have not visited the property

Network among coded players to build relationships among the best customers and to generate leads for new high-worth players

Learn about and tailor services to guests' preferences, likes and dislikes

Resolve player issues, whether real or perceived, to the guest's satisfaction

Find the right balance in every situation between the guest's desires and the property's rules, regulations and guidelines

Invite players to events, tournaments, shows, etc., according to their interests

Make hotel, show, dining and other reservations and communicate same to guest

Issue complimentaries or other offers to guests as play and property guidelines warrant

Host special events, player parties, property promotions and other activities as needed

Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues

Maintain confidentiality of information about both customers and property

Participate in brainstorming and planning sessions for Player Development program

Prepare and submit reports on activities as directed, complete and on time

Strive to achieve and exceed goals and metrics/objectives

Company

Seneca Gaming Corporation

Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.

Founded in 2002