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Salm Partners, LLC · 3 hours ago

Customer Service Manager

Denmark, WI

Full-time

Onsite

Senior Level

5+ years exp

Salm Partners, LLC is a leading manufacturer of premium, ready-to-eat sausages and hot dogs. They are seeking a Customer Service Manager to lead and develop the Customer Service Representative team, ensuring accurate order fulfillment and compliance with safety standards.

AgricultureFood and BeverageManufacturing

No H1B

Responsibilities

Articulates and demonstrates Company Mission, Vision, and Values

Demonstrates Collaboration with all other functional departments

Coach Customer Service Team

Develop and implement policies and procedures in the Customer Service Department

Report and analyze department metrics

Oversee the Customer Service teams customer interactions

Handle escalated customer issues with professionalism, offer solutions that work within the means of the company and provide resolution for the customer

Support and participate in the Lean Manufacturing initiatives of the company

Support and participate in the safety initiatives of the organization

Comply with all safety rules and regulations per established company policies

Comply with SQF requirements

Perform all other duties as assigned

Qualification

Customer Service ManagementLot TrackingTraceabilitySAPComputer ProficiencyCommunication Skills

Required

A minimum of an associate's degree in Customer Service, Supply Chain or related field is required

A minimum of 5 years' relevant Customer Service experience is required, preferably in a USDA-regulated food manufacturing environment

Must be self-directed and be able to work independently

Must have the ability to manage multiple complicated priorities/tasks and work with a high degree of accuracy and attention to detail

Must possess excellent verbal and interpersonal communication skills, with professional telephone and email etiquette

Must have the ability to read and interpret documents such as safety rules, operating instructions, customer specifications, purchase orders, bill of ladings, and procedure manuals

Must have the ability to interface effectively with other departments and customers

Must have strong computer proficiency with Word, Excel, Outlook, and the Internet

All employees are required to follow established safety protocols, including wearing frocks, hearing protection, slip resistant footwear, and hairnets while on the production floor, in the Finished Goods cooler, and in warehouse areas

Applicants must be eligible to work in the country where this job is located, without requiring sponsorship now or in the future