NexCen Global Inc · 4 hours ago
QA – Contact Center & IVR
Dallas, TX
Contract
Onsite
Entry, Mid Level
2+ years expNexCen Global Inc is seeking a Contact Center QA Consultant to oversee testing activities for contact center solutions. The role involves defining test strategies, creating test plans, and ensuring high-quality delivery across IVR, telephony, and contact center platforms.
Big DataEnterprise Resource Planning (ERP)Information TechnologySoftware
Responsibilities
Execute IVR and Contact Center testing activities
Design and maintain test plans, test cases, and test scenarios
Perform functional and non-functional testing across contact center solutions
Collaborate with cross-functional teams in Agile/Scrum environments
Track defects, perform retesting, and ensure timely closure
Communicate testing status, risks, and issues to stakeholders
Qualification
Required
2+ years of experience in IVR Testing, Contact Center Testing, Cyara Automation, and Amazon Connect
Strong understanding of cloud-based contact center platforms
Hands-on experience with Agile methodology and Jira
Knowledge of Node.js and JavaScript for test scripting or automation
Excellent analytical, communication, and documentation skills
Bachelor's or Master's degree in Computer Science or related field
Company
NexCen Global Inc
NexCen (NexCen Global Inc, USA & NexCen IT Services P Limited, India) is a global IT services and consulting firm, dedicated to providing value-added IT solutions and services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase