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Seneca Holdings · 3 hours ago

Operations Manager

Virginia Beach, VA

Full-time

Onsite

Mid Level

3+ years exp

CI Azumano Travel is a full-service travel management company under Seneca Holdings, dedicated to providing exceptional support to businesses and personal travelers. The Operations Manager will lead and develop team leaders and travel consultants to ensure operational services meet company standards while optimizing performance.

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Responsibilities

Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals

Serve as a SME when working with development, implementation and technology

Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance

Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented

Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements

Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met

Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals

Take calls and answer emails as necessary

Qualification

Operational improvementsPerformance monitoringTeam leadershipProcess improvementCommunication skills

Required

High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience

Proactive approach to systems and processes

Ability to identify and correct issues before they become problems

Focus on process improvement and key performance indicators

Display initiative and ownership and capability of making sound judgements

Positive role model for all staff and lead by example

Communication skills