Apply on Employer Site

Ford Office Technologies · 3 hours ago

Field Support Technician

Farmington,PA,US

Full-time

Onsite

Entry Level

1+ years exp

Ford Office Technologies is the area’s largest independent provider of top copier, printer, and multi-function product technology. They are seeking a highly motivated Field Support Technician to provide first-line technical support for hardware, software, and operating systems, ensuring exceptional customer service in a professional business environment.

Data StorageDocument ManagementInformation TechnologyIT ManagementPrintingSoftwareSupply Chain Management

Responsibilities

Set up new user accounts and profiles, handle any password issues, and support the training and roll-out of new applications

Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices

Communicate with team members and or customers establishing a good working relationship with other professionals and escalate complex problems when required

Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system

Working on assigned projects on a as needed basis

Qualification

TCP/IPDNSSMTPCDIA+ certificationMS Office applicationsTechnical supportTroubleshootingCustomer serviceTeam player

Required

An associate degree or equivalent from a technical school or related work experience is required

Minimum of 1-3 years working in a professional helpdesk environment

A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience

Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs

Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic

Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player

Must have a clean driving record to include a valid driver's license and proof of insurability