Pacific International Executive Search · 3 hours ago
Senior Director of Operations
Boston, MA
Full-time
Onsite
Director/Executive
10+ years expPacific International has been retained by a global leader in airline services undergoing rapid transformation and growth. They are seeking a seasoned and strategic Senior Director of Operations to lead operations at a key airport location, overseeing a diverse workforce and driving excellence across the operation in a high growth market.
AssociationHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Set and execute strategies that align with the company’s operational and financial goals
Manage a P&L, driving profitability, cost efficiency, and resource optimization
Serve as the primary executive point of contact for key airline customers, building trust, resolving escalations, and identifying opportunities for deeper collaboration
Champion process improvement, standardization, and innovation to maximize service quality and throughput
Navigate complex unionized environments, fostering constructive labor relations and workforce engagement
Oversee new business launches, ensuring seamless integration with existing operations
Inspire and develop a diverse team, cultivating a culture of accountability, safety, and continuous improvement
Uphold all regulatory, safety, and security standards across all locations
Identify, coach, and mentor high-potential leaders, building a strong bench for future executive roles
Qualification
Required
A degree in business, logistics, supply chain, or a related discipline
10+ years experience in airline, aviation, or airline services
7+ years of progressive operational leadership experience, including multi-site management and union labor environments
Proven success managing large-scale operations and substantial P&L responsibility
Significant experience as a customer-facing leader, managing executive-level relationships with major clients
Strong strategic thinking paired with hands-on operational execution
Excellent communication, leadership, and organizational change skills
A track record of building and sustaining high-performing, engaged teams in dynamic and fast-paced environments
Company
Pacific International Executive Search
Pacific International has over 25 years of experience partnering with the world’s leading organisations, successfully delivering diverse talent to Fortune 500 and FTSE 100 companies across hundreds of strategic change and transformation initiatives.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Nuzie
Group Chief Commercial Officer
Claire Butcher
Client Partner- Global
Company data provided by crunchbase