Libertana · 1 week ago
Client Care Coordinator
Los Angeles, CA
Full-time
Hybrid
Entry Level
$26/hr - $30/hr
2+ years expLibertana is a company focused on providing quality care services, and they are seeking a Client Care Coordinator to ensure high levels of customer satisfaction. The role involves managing client inquiries, scheduling services, and maintaining accurate records while acting as a liaison between clients and internal teams.
Elder CareFranchiseHealth Care
Responsibilities
Serve as the first point of contact for clients via phone, email, or in-person interactions
Schedule and conduct in-person assessments for new clients, as well as follow-up reassessments
Educate clients on available services, program policies, and procedures
Create individualized care plans based on the clients’ physical, emotional, and social needs
Collaborate with caregivers, case managers, and healthcare professionals to ensure comprehensive care
Maintain up-to-date client records in company EMR software systems
Perform routine follow-up calls and visits as needed to ensure client satisfaction
Communicate client needs and preferences to internal teams to ensure personalized service
Conduct regular audits of care plans and update as needed or as clients care evolves
Send out Bi-Annual surveys to clients and report results to team and management
Address and resolve service-related concerns or issues when possible or escalate to management
Ensure compliance with local regulations, company policies and care standards
Assist in generating reports and required documentation
Communicate regularly with staff and scheduling team to ensure caregiver compatibility
Assist with onboarding and offboarding processes for clients
Provide feedback or training support to caregivers based on client experience
Participate in internal team meetings, case reviews, and quality improvement efforts
Traveling/driving throughout LA, San Diego, Fresno County and surrounding areas
Perform other duties as assigned
Qualification
Required
Minimum 2 years of experience in customer service, administrative support, or a related field
Minimum 1-3 years of experience in healthcare, senior care, or home care setting
Knowledge of elder care, disability support, or chronic illness management
Strong interpersonal and communication skills
Excellent organizational and time-management abilities
Proficient in Microsoft Office and CRM systems
Ability to manage multiple tasks efficiently
Demonstrated empathy, patience, and a client-focused mindset
Familiarity with HIPAA or similar confidentiality regulations
Reliable transportation
Valid Driver's license
Preferred
Associate or bachelor's degree strongly preferred in health care, social work, gerontology, sociology
Bilingual, Spanish preferred
Company
Libertana
Libertana is a revolutionary home health and hospice brand.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Neil Rotter
Chief Executive Officer
Hillary Falkai, LCSW
Social Worker-Libertana Care Partners Pediatric Palliative Care
Company data provided by crunchbase