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Johnsonville · 6 hours ago

Customer Service Manager

Denmark, WI, US, 54208

Full-time

Onsite

Senior Level

5+ years exp

Johnsonville is a leading manufacturer of premium, ready-to-eat link sausages and hot dogs. The Customer Service Manager leads and develops the Customer Service Representative team, ensuring accurate and timely order fulfillment while maintaining compliance with safety and quality standards.

Food Production

Comp. & Benefits

No H1B

Responsibilities

Articulates and demonstrates Company Mission, Vision, and Values

Demonstrates Collaboration with all other functional departments

Coach Customer Service Team

Develop and implement policies and procedures in the Customer Service Department

Report and analyze department metrics

Oversee the Customer Service teams customer interactions

Handle escalated customer issues with professionalism, offer solutions that work within the means of the company and provide resolution for the customer

Support and participate in the Lean Manufacturing initiatives of the company

Support and participate in the safety initiatives of the organization

Comply with all safety rules and regulations per established company policies

Comply with SQF requirements

Perform all other duties as assigned

Qualification

Customer Service ManagementSupply Chain KnowledgeLot TrackingSAPCommunication SkillsAttention to DetailTeam CollaborationProblem Solving

Required

A minimum of an associate's degree in Customer Service, Supply Chain or related field is required

A minimum of 5 years' relevant Customer Service experience is required, preferably in a USDA-regulated food manufacturing environment

Must be self-directed and be able to work independently

Must have the ability to manage multiple complicated priorities/tasks and work with a high degree of accuracy and attention to detail

Must possess excellent verbal and interpersonal communication skills, with professional telephone and email etiquette

Must have the ability to read and interpret documents such as safety rules, operating instructions, customer specifications, purchase orders, bill of ladings, and procedure manuals

Must have the ability to interface effectively with other departments and customers

Must have strong computer proficiency with Word, Excel, Outlook, and the Internet

All employees are required to follow established safety protocols, including wearing frocks, hearing protection, slip resistant footwear, and hairnets while on the production floor, in the Finished Goods cooler, and in warehouse areas

Preferred

Bachelor's degree is preferred

Experience with lot tracking and traceability is strongly preferred

Previous experience with SAP or related integrated manufacturing software MRP or ERP system is preferred

Benefits

401(k) with a company match

Health, dental, and vision coverage

Optional Health Savings Account (HSA)

Company-paid short-term disability

Life insurance policies

Paid time off (PTO)

Company

Johnsonville

At Johnsonville, our Members are responsible for everything! If you're passionate about making a difference, we want you to help make our products, our processes, our communities and each other better.

Founded in 1945

Sheboygan Falls, Wisconsin, USA

1001-5000 employees