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Hotwire Communications Ltd · 6 hours ago

Field Operations Manager

West Palm Beach, FL

Full-time

Onsite

Mid, Senior Level

5+ years exp

Hotwire Communications, LTD is seeking a Field Operations Manager to oversee the field services team. The role includes managing team performance, improving operational efficiency, and handling customer escalations.

InternetPublic RelationsTelecommunications

Responsibilities

Manage the field services team, including hiring, training, productivity, quality, and financial metrics

Provide ongoing improvement and development of the field operations supervisors and team members

Find opportunities to improve efficiency, discuss get buy in and approval to institute with measurable

Performance management to KPI’s and goals

Apply adopted company policies and operational practices in order to coordinate the training to ensure ongoing success and meeting customer expectations

Utilize core systems (e.g., Office track, Amdocs, etc.) to monitor installations and services

Weekly reports of service and installation stats to help pinpoint areas for training, improvement etc

Handle technical customer escalations of service issues if field visit is necessary

Receive, review and send technicians payroll / timekeeping and on-call reports to GM by deadline

Receive and respond to internal customer needs for confirmation on COPS data confirmations

Give input on project planning and budgeting for upcoming large projects

Willing and able in emergency situations to jump in and do installation or service on all systems

Other duties as assigned

Qualification

Field personnel supervisionHotwire core servicesAccess Control systemsCamera systemsIP communicationsTeam buildingTechnical customer supportInstallation skills

Required

At least five years of experience in service, Installation and supervision of field personnel of core services

High School Diploma or equivalent required

Ability to lead, team build and support field technicians doing installation and service of all systems

At least two years' experience with Hotwire core services and Access Control systems, Camera systems and IP communications

Must have active and clean, non-restrictive, state issued driver's license in State where hired

Must be comfortable working on a ladder and all heights

Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

Preferred

Experience with security systems strongly preferred

Associates Degree in Internet Technologies or Engineering is preferred

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Company

Hotwire Communications Ltd

Glassdoor3.4

Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.

Founded in 2000

Bala Cynwyd, Pennsylvania, USA

1001-5000 employees