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NHE, Inc. · 3 hours ago

Assistant Community Manager for Rosewood Commons Apartments

Charlotte, North Carolina, United States

Full-time

Onsite

Mid Level

$20/hr - $22/hr

NHE, Inc. is a diverse real estate management company dedicated to providing quality services to residents and property owners. The Assistant Community Manager is responsible for the efficient operation of the assigned community, managing various tasks related to property operations, leasing, and resident services under the direction of the Community Manager.

Property DevelopmentProperty ManagementReal Estate

Responsibilities

Responsible for the efficient operation of the assigned community under the direction of the Community Manager

On a daily basis, the Assistant Community Manager performs the tasks associated with the operation of the property including managing the sales function, pricing, collections, administration, resident services, and maintenance

The ACM is also responsible for ensuring the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications etc.)

Reports to: Community Manager

Supervises: Onsite staff of assigned properties in absence of Community Manager

Regional Manager will oversee hiring, staffing, wage reporting, marketing, accounts receivable, collections and leasing

Must be flexible and able to work varied schedule, including weekends and some holidays as required

Fiscal accountability for properties performance

Assist with monitoring the property budgets, keeps expenses in line with the budget

Assists with completing utility analysis annually

Assists with all applicable deposits, rents, other fees and ancillary revenues are collected and deposited

Reviews Accounts Receivables reports weekly and sends late notices accordingly

Reviews, codes, and submits bills to be paid to the Accounts Payable Department through PayScan

Assists with monitoring of budget control reports on a monthly basis

Account for monthly budget variances and implement new strategies when required

Suggest budget adjustments related to objectives and goals

Purchases necessary equipment and supplies for the community at the direction of Community Manager

Expenses over $500 must be pre-approved by RPM

Inspects the community daily to determine the quality of the physical property to assess and identify needs

Monitors occupancy to ensure property maintains 100% occupancy at all times

Must keep waiting list active, first two applicants should be current and ready for move in should notice be given

Responsible for implementing, designing and maintaining a resident retention program, i.e., newsletter, resident referral program or social activities

Assists with developing and monitoring an active renewal program for nonsubsidized units

Ensure maintenance of the property is being performed and documented

Obtains three bids for capital items and makes recommendations to Community Manager

Inspects maintenance repairs and available units for readiness

Inspects recently vacated units to assess needed repairs, replacements and resident charges

Monitors, inspects, and assesses the community landscape and physical condition to identify, control or eliminate potential safety concerns and to ensure quality aesthetics of exterior parts of community

Assists with performing monthly inspections for 811 Property types or quarterly for 202 and family property types

Assists with generating various reports, ie. month end close out, company required reports, HUD information, etc

Assist Community Manager in recruiting, interviewing, and training all community staff positions

Promote staff harmony through support, effective leadership and positive example

Assists Community Manager to ensure all on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.)

Maintain compliance with company policies, procedures and industry regulations (i.e., HUD, IRS, HOME, HTF, RD, Fair Housing, OSHA, Safety, etc.)

Assures that associates follow policies and safety rules; complies with NHE policies for reporting incidents

Interacts closely with maintenance staff to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance and that the work meet or exceeds NHE standards

Handle and resolve current/former resident situations through established company guidelines and practices on a timely basis

Handle and resolve vendor or contractor situations on a timely basis

Plans, executes and attends social and other community events for residents

Resolves resident concerns and matters at a high level of customer service and satisfaction

Complete all move ins/outs/recertifications/Interims etc. as required by HUD and NHE guidelines

Monitors regulatory compliance on behalf of owner/agent with appropriate regulations (LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, HTF, etc.)

Oversees compliance with Fair Housing Laws

Ensure each property is adhering to their specific program types regulations

Interprets and applies IRS Section 42 and HUD regulations and identifies and recommends compliance and changes as appropriate

Prepares and participates in management reviews and physical inspections from third parties, local or state housing authorities and/or HUD

Attendance is an essential job function

Attends and participates in industry and NHE’s training programs as required

Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing

Responsible for other assignments as needed and directed by senior management

This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team

Qualification

Property Manager's licenseMultifamily leasing experienceApartment lawsFinancial managementYardi VoyagerCustomer serviceBasic computer skillsCommunication skillsOrganizational skillsTeam player

Required

Property Manager's or PMIC license required

Multifamily leasing, sales and/or customer service experience is required

Knowledge of apartment management laws and regulations, federal, state, and local

Knowledge of expense control and financial management

Must have a valid driver's license or means of immediate transportation to attend meetings, events and daily activities

Preferred

College degree preferred but not required

Experience with web-based software used in apartment management (Yardi Voyager, Popcard, Payscan, Rent Café preferred)

Benefits

HDHP Health Insurance Plan

PPO Health Insurance Plan

Vision Insurance

Dental Insurance

Short-Term Disability

Long-Term Disability

Group Life Insurance

Health Savings Account (offered for HDHP plan)

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

401k Retirement plan

12 Paid Holidays (includes Birthday Holiday)

Up to 130 hours of PTO

Company

NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike.

Founded in 1969