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WinnCompanies · 2 hours ago

Service Request Coordinator (Parklands)

Washington, DC, USA

Full-time

Onsite

Entry Level

$23/hr - $24/hr

1+ years exp

WinnCompanies is looking for a Service Request Coordinator to join our team at Parklands, a 458-unit affordable housing community located in Washington, D.C. In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property by working with multilayered affordable programs.

Financial ServicesProperty DevelopmentProperty ManagementReal Estate

Responsibilities

Receive and record service requests for residents; answer phones and accept service calls in addition to performing data entry duties for all service calls generated from city agency violations and received from answering service. Assist with picking up and retrieving residents packages

Track the current status of all Housing Department complaints violations on a routine basis, working on-site team to ensure timely certification of all violations issued by the city

Provide administrative support to DOF and Violations Specialist as needed

Schedule regional and national vendors for service calls including but not limited to: pest control services, appliance repair/replacement, etc

Act as regional office receptionist as needed addressing resident issues, accepting rent payments, intake and sorting of mail, etc

Qualification

Customer service skillsMicrosoft Office SuiteResidential housing experienceProperty management softwareMultitaskEnglish proficiencyCommunication skillsInterpersonal skills

Required

High school diploma or GED equivalent

1-3 years of relevant work experience

Excellent customer service skills

Experience with computer systems, particularly Microsoft Office Suite

Ability to manage multiple assignments and tasks

Good communication and interpersonal skills

Ability to comprehend and converse in English to communicate effectively with stakeholders

Ability to work with a diverse group of people and personalities

Residential, multifamily housing experience

Preferred

Associate's degree

Experience with OneSite, Yardi or RealPage property management software

Basic knowledge of electrical, plumbing, appliances, or HVAC

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

401(k) plan options with a company match

Various Comprehensive Medical, Dental, & Vision plan options

Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

Tuition Reimbursement program and continuous training and development opportunities

Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

Flexible and/or Hybrid schedules are available for certain roles

Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families