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United Communications · 3 hours ago

Business Sales Engineer

Franklin, TN

Full-time

Onsite

Senior Level

7+ years exp

United Communications has been connecting Middle Tennessee communities for over 75 years, evolving into a leading internet provider. The Sales Engineer will partner with Account Executives to translate customer requirements into telecom solutions, supporting the sales process from discovery to implementation.

ElectronicsInternetTelecommunications

Diversity & Inclusion

Responsibilities

Partner with Account Executives on discovery calls to identify technical requirements, current-state environment, constraints, and success criteria

Design and recommend solutions across fiber internet, Ethernet, DIA, WAN, SD-WAN (as applicable), voice, and related business connectivity services

Develop high-quality technical proposals, including network diagrams, architecture overviews, scope, assumptions, and requirements

Support complex deal strategies through technical qualification, solution positioning, risk identification, and competitive differentiation

Lead technical presentations and demonstrations; explain concepts such as redundancy, SLAs, QoS, routing, and security in clear business-focused language

Conduct site surveys and technical assessments to validate feasibility and implementation needs

Serve as the “technical closer” in later-stage opportunities by answering questions, addressing objections, and aligning stakeholders

Attend customer installations as necessary to ensure successful implementation of services ordered

Cultivate local partnerships and organizational affiliations to positively promote and position the United Communications brand within the communities served; actively participate in community events and service opportunities throughout the year

Provide technical support for local events and industry trade shows, as required

Collaborate with cross-functional teams, including Network Engineering, Construction, Provisioning, and Project/Implementation to confirm serviceability, timelines, and costs

Provide clear handoff documentation to implementation teams, including requirements, configuration details, schematics, key contacts, and milestones

Maintain accurate and up-to-date Salesforce CRM records, including technical notes, solution summaries, and next steps

Serve as a technical subject-matter expert by contributing to RFP responses and reviewing submissions for technical accuracy and completeness prior to delivery

Create and maintain repeatable pre-sales assets such as standard diagrams, discovery checklists, solution templates, and competitive battlecards

Share feedback with Product and Engineering teams on market needs, feature gaps, and recurring customer objections

Develop and deliver periodic training sessions on networking, technology, and telephony to enhance sales team knowledge and confidence

Qualification

Sales EngineeringTelecommunications SolutionsNetwork DesignTechnical PresentationsCustomer EngagementNetworking ConceptsIP Routing ProtocolsIndustry CertificationsCross-Functional CollaborationTechnical DocumentationConsultative MindsetCustomer ServiceWritten CommunicationOrganizational SkillsTeam CollaborationProblem SolvingAdaptability

Required

Bachelor's degree in Computer Science, Telecommunications, or a related discipline, or equivalent combination of education and experience

Minimum of 7+ years of experience in a Sales Engineer, Solutions Engineer, customer-facing Network Engineer, or telecom pre-sales role, with responsibilities aligned to those outlined above

Working knowledge of business telecommunications solutions, including fiber-based internet, Ethernet, DIA, WAN, and voice services

Ability to interpret, explain, and discuss networking concepts such as routing, switching, VLANs, VPNs, firewalls, QoS, redundancy, and uptime/SLAs

Strong customer presence with the ability to lead technical discussions with IT managers, network administrators, and executive-level stakeholders

Proven experience collaborating cross-functionally with engineering, provisioning, operations, and related teams to deliver accurate and scalable solutions

Valid driver's license with the ability to travel locally for customer meetings, site visits, and community events, as needed

Consultative mindset with strong discovery and needs-assessment skills

Clear and effective written communication skills, including the ability to create diagrams, document assumptions, and produce concise technical summaries

Comfortable navigating ambiguity and managing complex stakeholder groups

Highly organized and detail-oriented, with strong follow-through and accountability

Team-first collaborator who enhances the effectiveness and success of Account Executives

Working knowledge of IP routing protocols (OSPF, BGP, PIM) and technologies including IPv4/IPv6, VoIP, MPLS, Layer 2/Layer 3 VPNs, and Metro Ethernet