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FuseGlobal · 3 hours ago

Senior Representative Inside Sales

Seattle, WA

Full-time

Hybrid

Mid, Senior Level

$31.50/hr - $31.50/hr

2+ years exp

FuseGlobal Partners is a Fortune 100 Food & Beverage Manufacturing company that has been in partnership for 20 years. They are seeking a Senior Representative Inside Sales to enhance support for the sales team and manage accounts for a portfolio of foodservice operators and distributors, focusing on maximizing profitability and business retention.

ConsultingCRMDeliveryInformation Technology

Responsibilities

Maintain accurate account contact information, venue details, and program records in the customer management system with an eye for detail and consistency

Respond to customer inquiries about SKU rationalizations, pricing changes, asset transfers, and ownership changes, ensuring successful resolutions

Handle account requests, including setup and maintenance, equipment service, accounting disputes, product tracking, and delivery claims, driving results through efficient processes

Collect information from internal and external customers to identify and implement creative solutions, resolving issues that negatively impact customer relationships or the timely and accurate delivery of products and services

Participate in business planning with field leadership or CAMs to set business goals, identify customer support needs, and find opportunities to achieve sales targets

Conduct proactive sales and support outreach calls by tier, driving results

Develop and manage a personal sales strategy to identify opportunities within the existing customer portfolio, ensuring profitable and successful outcomes

Establish, develop, and maintain business relationships with current customers in the assigned territory or market segment to generate new business product sales

Measure and report weekly sales and regional activities to ensure KPIs and sales goals are met, successfully driving results

Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis, ensuring tracking, benchmarking, and goal attainment

Manage designated beverage business leads by qualifying and converting them to support new business activation or disqualifying undesirable opportunities

Support monthly and annual sales goal quotas by managing qualified CRM opportunities to closure

Actively participate in division sales team calls, as well as make in-person annual regional visits or periodic business travel, fostering collaboration

Serve as a liaison between the field, office, and support departments regarding policy changes, inventory updates, and unscheduled system or support interruptions, ensuring successful communication