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MSM Technology · 3 hours ago

Project Manager

Seattle, WA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

MSM Technology is seeking a Project Manager to serve as the primary liaison to the Government for service management. The role involves overseeing IT support services, leading process improvements, and ensuring compliance with service management standards.

Information TechnologyIT InfrastructureProject ManagementTelecommunications

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed

Leads continual improvement of processes and manages the lifecycle of services

Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools

Oversees knowledge management, training and education programs

Aligns service processes and activities to the ISO 20000 Information Technology – Service Management standard; assigns a named technical representative for each service processes

Collaborates with service managers and functional leaders including engineering, operations, and service desk, as well as other EPA contractors and service providers to enable seamless service execution across the service area

Provide contract Draft and Final Transition Plans

Provide Staffing Management Plan of all assigned contractor staff

Provide Monthly Operational Status Report that captures or summarizes completed tasks, staffing status, financials (to include labor, travel and equipment ODC funds), and any issues/challenges encountered

Provide Project planning and facilitate implementation of government-approved projects

Participate in authorized on-site meetings; prepare and present briefings on progress of work, prepare and present debriefings on progress of work, prepare white papers and draft responses to IT-related data calls, as requested by Government COR

Develop and maintain SOPs to identify collaborative opportunities and support process interaction with other Government and contractor IT groups

Present SOPs to CORs for review and approval prior to implementation

Facilitate integration with established EPA processes and procedures

Qualification

ITIL CertificationIT Support ManagementProject ManagementFederal IT SecurityTeam ManagementBachelor's DegreeCommunication Skills

Required

Bachelor's degree in business administration, business management, information systems, information technology, or engineering

A program management certification from an industry recognized certification authority such as Project Management Institute (PMI)

Hold an active IT Infrastructure Library (ITIL) v3 and/or ITIL 4 Foundation certification

Demonstrate at least ten (10) years' experience managing IT Support Service Programs with similar scope and complexity. Note: The years' experience can be met using one project or a combination of projects so long as it demonstrates the requirement and when totaling, the number of months experience

Demonstrate experience managing teams of IT professionals supporting a large area of operation

Demonstrate experience interfacing with customer senior leadership

Demonstrate experience and familiarity with Federal IT security requirements