gategroup · 1 month ago
Internal Delivery System Supervisor
Newark, NJ, USA
Full-time
Onsite
Entry, Mid Level
1+ years expgategroup is a company focused on enhancing travel experiences, and they are seeking a Supervisor Operations for Internal Delivery System (IDS). This role involves overseeing material delivery processes and leading the IDS team to ensure efficient operations and proper staffing.
Airlines/Aviation
Responsibilities
Gathers data and information to ensure the Plan for Every Part database and actual inventory locations are accurate and up to date. Works with the IDS, inventory and production teams implementing menu cycle changes and storage location updates
Ensures that the IDS team members are assigned to each task and monitors their work and routines looking to constantly improve the process
Monitors delivery routes and delivery frequency for stored airline equipment, disposable airline equipment, dry, cold, and frozen stores for improvement, required changes and updating
Works with IDS team to refine/re-define bin quantities, drop zones, and other delivery system attributes based on production requirements
Manages stored airline equipment inventories (sending back and accountable for defining needs and ordering)
Monitors variance of materials consumed against sales and recommends actions to reduce variance
Generates Emergency Requisitions and follows up on corrective actions progress as directed by IDS manager
Assist manager in delivery system staffing weekly and manages productivity of IDS staff
Monitors and analyzes customer service incidences (I.F.B.L. through the entire IDS flow)
Optimizes resources in the department through process improvement, lean and continuous improvement principles (e.g. minimize transportation motion)
Accountable for proper maintenance and daily regrouping of IDS equipment
Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses
Monitors daily manpower planning and schedules employees
Responsible for employee retention and reducing employee turnover
Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s)
Reviews and ensures employees in chain of command are in correct cost centers and correct job titles
Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority
Compliance with all company required policies, procedures and processes including but not limited to required training
Qualification
Required
University degree or work experience equivalent
Must have at least 1 year of supervisory/management experience, with warehousing, production scheduling and financial acumen
Previous experience in materials management and control supporting production/work cells, managing inventories and interfacing with various functional areas
Candidate should be comfortable with all levels of employees and have the ability to drive positive program change
Must have strong and effective leadership skills, and successfully manage staff
Demonstrated ability to work in a fast paced, deadline driven environment
Ability to train others required
Must have the ability to give developmental and positive feedback to employees on a daily basis
Excellent time management skills required
Proven ability to handle multiple tasks without losing focus on priorities
Strong organizational, analytical, communication and leadership skills required
Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance
Basic computer skills required, working knowledge of Microsoft Office products preferred
Must have excellent written and oral communication skills
Preferred
Bi-lingual in Spanish is a plus
Benefits
Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Commuter benefits
Employee Discounts
Free hot healthy meals for unit operations roles
Company
gategroup
Shaping the future of Inflight Hospitality.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase