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Capital One · 1 hour ago

Lead Platform Engineer (Audio Video / Unified Communications)

Richmond, VA

Full-time

Onsite

Senior Level, Lead/Staff

$158K/yr - $181K/yr

6+ years exp

Capital One is seeking a visionary and hands-on AV Engineering DevOps Manager to lead their team in revolutionizing audio-visual and Unified Communications systems. The role involves defining technical strategies, managing platform architecture, and driving innovation through DevOps methodologies.

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Comp. & Benefits

No H1B

Responsibilities

Champion engineering best practices, including code reviews, comprehensive testing, and detailed documentation

Provide technical guidance and mentorship to other engineers, raising the overall bar for engineering quality and execution across the team

Lead technical discussions, architectural decisions, and design reviews for complex platform initiatives

Define, communicate, and execute the technical vision and roadmap for the platform engineering function, ensuring alignment with organizational goals

Lead the charge in implementing AI and machine learning to optimize AV systems. This includes leveraging AI for predictive maintenance, intelligent room scheduling, and improving user experience

Pioneer the use of APIs and webhooks to create custom integrations with third-party systems and IoT devices, extending AV functionality beyond its traditional scope

Develop, maintain, and enforce our company's AV standards

Manage and test beta hardware and new room system technologies to ensure we're adopting the best solutions

Develop and maintain a forward-looking technology roadmap for AV, control automation, evaluating new hardware, software, and cloud-based solutions

Maintain a deep understanding of platform architecture, its components, and their interdependencies, ensuring high availability, scalability, and security

Collaborate closely with product managers, security, and other stakeholders to translate business requirements into robust, technical solutions

Implement DevOps methodologies to streamline our AV engineering processes

Focus on automation, continuous integration/continuous deployment (CI/CD), and infrastructure as code to improve speed and quality

Develop and implement standardized programming practices and quality assurance procedures

Plan and execute platform engineering projects, tracking progress, identifying risks, and ensuring timely delivery

Establish and enforce standardized procedures and methodologies for identifying, escalating, and resolving complex technical issues, including best practices for root cause analysis (RCA)

Oversee the management of software and firmware release processes, including planning, testing, and executing upgrades and maintenance tasks

Lead critical incident response efforts, ensuring timely resolution and conducting post-incident reviews to drive continuous operational improvement

Define and monitor key performance indicators (KPIs) for platform health, stability, and system performance, generating reports to demonstrate value and identify areas for improvement

Serve as the primary liaison with third-party vendors for platform support, escalation, and obtaining feedback for product improvements

Act as the primary owner for the Technology Owned Business Application, accountable for data quality of configuration item (CI) attributes and responsible for initiating the Launch Review process and completing Non-Functional Requirement (NFR) assessments

Develop and maintain a knowledge base of known issues, solutions, and troubleshooting guides, promoting knowledge sharing within the organization

Qualification

DevOps principlesAWSAIMachine learningBuildDeployment toolsEnterprise networkingTechnical strategyVideo conferencingCybersecurity principlesTeam leadership