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Colorado Coalition for the Homeless · 3 hours ago

Client Access Coordinator - 10767

Denver, CO

Full-time

Onsite

Entry Level

$21.67/hr - $25.50/hr

1+ years exp

The Colorado Coalition for the Homeless is dedicated to preventing homelessness and creating lasting solutions for at-risk individuals and families. The Client Access Coordinator will support the efficient operation of integrated health clinics by coordinating administrative workflows, facilitating clinic flow, and providing training to Client Access Representatives.

Health CareNon Profit

Responsibilities

Oversee training and orientation for all new Client Access Representatives, including but not limited to appointment scheduling, verifying insurance eligibility, answering phones, and managing messages

Shadow new hires to ensure task accuracy, provide constructive feedback, and empower staff to take initiative and troubleshoot issues independently using standard work and training resources

Facilitate clinic flow through active schedule management, including opening and closing assigned clinics and buildings

Provide coverage for staff shortages, including breaks, lunches, and vacations

Assist the Integrated Health Operation Managers with provider and staff scheduling, audit findings, and operational support

Communicate with clients via phone, patient portal, or email to address concerns and inquiries

Support revenue cycle functions, including insurance verifications and billing corrections

Assist management with special projects and implementation of operational improvements

Attend and help lead staff meetings, committees, workgroups, and trainings as requested by management

Demonstrate competency with electronic health records (EHR) and other software, with a commitment to continuous learning

Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed

Performs other job duties as assigned

Qualification

Customer serviceElectronic health records (EHR)Appointment schedulingInsurance verificationTeam collaboration

Required

Minimum of one year of customer service or front desk experience in a medical office setting required

High school diploma or GED required

Valid driver's license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business

Preferred

Six months of employment with Colorado Coalition for the Homeless preferred

Benefits

Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents.

Choice of dental insurance or discount plan.

Vision insurance.

Flexible spending accounts for health care / dependent care / parking expenses.

Free basic life and AD&D insurance coverage.

Employee Assistance Program, a problem-solving resource available to you and your household members.

Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.

Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

Company

Colorado Coalition for the Homeless

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families and individuals experiencing or at-risk of homelessness throughout Colorado.

Founded in 1984

Denver, Colorado, USA

501-1000 employees