Quantum World Technologies Inc. · 2 hours ago
Service Desk Engineer/ Desktop support
Plymouth, MA
Contract
Onsite
Senior Level
7+ years expQuantum World Technologies Inc. is seeking a Service Desk Engineer/ Desktop Support to join their team in Plymouth, Massachusetts. The role involves providing technical support, troubleshooting complex issues, and collaborating with engineering teams to resolve desktop problems.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
KUMAR ASHWINI CHOUDHARY
Responsibilities
Troubleshoots and resolves complex hardware, software, and network issues escalated from lower support tiers
Diagnoses and resolves problems with computer systems, peripherals, and applications
Provides in-depth knowledge of operating systems (Client/Server), networking, and common software applications
In-depth knowledge in system upgrades, migrations, and new technology deployments. Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction
Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams
Assist end-users with pre-migration tasks such as data backup and application compatibility checks
Perform deskside hardware and software assessments to ensure compatibility with Windows 11
Looking for the Senior System Administrator, skilled in Citrix and/or VMware Horizon, support of Virtual Desktops, Streaming Applications, Windows Server and Desktop OS
Dell hardware support and Dell Storage products
Solid understanding of compliance and security around desktop, servers, and Azure to implement best practices
Developing and promoting standard operations documentation such as procedures, checklists, Knowledge Base Articles and user instructions
Identify security risks to our environment, and suggest mitigation solutions
Partner with InfoSec to strengthen system management
Participating in on-call and incident resolution
Keeping systems operating efficiently by performing any necessary upgrades and repairs
Qualification
Required
1 - 10+ years of experience around technologies such as Windows Servers, Active Directory, Domain Name Server (DNS), Dynamic Host Configuration Protocol, GPO, Citrix, Vmware, Windows Desktop platforms, including the architecture, design, administration, and management of a distributed systems environment
7+ years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune
Understanding Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10/11 Update Rings)
Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
Strong understanding of computer hardware, software, networking, and common IT applications
PowerShell scripting skills
Troubleshoots and resolves complex hardware, software, and network issues escalated from lower support tiers
Diagnoses and resolves problems with computer systems, peripherals, and applications
Provides in-depth knowledge of operating systems (Client/Server), networking, and common software applications
In-depth knowledge in system upgrades, migrations, and new technology deployments. Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction
Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams
Assist end-users with pre-migration tasks such as data backup and application compatibility checks
Perform deskside hardware and software assessments to ensure compatibility with Windows 11
Looking for the Senior System Administrator, skilled in Citrix and/or VMware Horizon, support of Virtual Desktops, Streaming Applications, Windows Server and Desktop OS
Dell hardware support and Dell Storage products
Solid understanding of compliance and security around desktop, servers, and Azure to implement best practices
Developing and promoting standard operations documentation such as procedures, checklists, Knowledge Base Articles and user instructions
Identify security risks to our environment, and suggest mitigation solutions
Partner with InfoSec to strengthen system management
Participating in on-call and incident resolution
Keeping systems operating efficiently by performing any necessary upgrades and repairs
Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues
Excellent written and verbal communication skills, with the ability to communicate technical information clearly and concisely
Communicate highly complex technical information clearly and articulately for all levels and audiences
Proven ability to lead and motivate a team, provide guidance and support, and manage performance
Strong customer service skills and a commitment to providing excellent user support
Ability to manage multiple tasks, prioritize work, and meet deadlines
Proven abilities to manage multiple projects simultaneously, excellent organizational and time management skills
Preferred
May require relevant certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other relevant Windows Server certifications
Company
Quantum World Technologies Inc.
QUANTUM WORLD TECHNOLOGIES INC, is a IT Consulting and Staffing venture of QUANTUM GROUP OF COMPANIES having its presence in IT and I.T.E.S, Real Estate, Hospitality, Pharmaceuticals, and Entertainment Industries across the globe, with its headquarters in Los Alamitos CA, Parsippany – NJ, Seattle – WA, Canada, Dubai and India.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
A
Ashish Srivastava
Managing Director
Company data provided by crunchbase