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GAINSCO · 5 hours ago

Compliance & Governance Manager

Richardson, TX

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

GAINSCO Auto Insurance is a company that values driven and enthusiastic individuals. They are seeking a Compliance & Governance Manager to oversee claims guidelines, SOPs, and regulatory compliance across multiple jurisdictions, ensuring consistent claims handling practices while supporting strategic initiatives.

Auto Insurance

No H1B

U.S. Citizen Only

Responsibilities

Develop and maintain governance framework for Claims SOPs, guidelines, and correspondence templates

Coordinate procedural updates with Claims leadership and ensure alignment with training materials

Serve as the subject matter expert for claims procedures and compliance standards

Maintain version control and documentation for all SOPs and guidelines

Research and interpret new or changing claims regulations across operating states

Lead compliance readiness for new state entries and manage adjuster licensing and CE compliance

Partner with Legal and Compliance teams to implement regulatory updates

Ensure claim correspondence templates meet jurisdictional and regulatory standards

Maintain audit trails for SOP and process updates

Support internal, external, and regulatory audits with documentation and compliance evidence

Collaborate with QA to align quality standards with compliance requirements

Communicate compliance updates and procedural changes to stakeholders

Partner with Training to integrate compliance changes into onboarding and continuing education

Represent Claims in enterprise-level compliance discussions

Identify and implement process improvements to strengthen governance and compliance tracking

Recommend technology or workflow enhancements to improve efficiency

Support strategic projects related to compliance and governance

Qualification

Claims governanceRegulatory complianceSOP developmentP&C claims experienceClaims management systemsLeadership experienceCritical thinkingProblem-solvingProject managementCommunication skillsCollaboration skillsAttention to detail

Required

Bachelor's degree in Business Administration, Insurance, Risk Management, or related field required

8+ years of progressive experience in P&C claims, including multi-jurisdictional oversight is required

2+ years managing claims compliance or governance processes (SOP development, regulatory research, audit readiness) is required

2+ years of leadership experience in claims operations, compliance, or process improvement is required

Strong understanding of state-specific regulatory requirements and licensing obligations

Experience collaborating with Legal, Compliance, Training, and Technology teams

Experience with claims management or compliance tracking systems

Strong critical thinking and problem-solving abilities

Ability to analyze complex regulations and translate them into practical operational solutions

Excellent organizational and project management skills

Exceptional communication and collaboration skills with senior leaders

High attention to detail with a focus on accuracy, documentation, and governance

Preferred

Professional designation (e.g., CPCU, AIC, SCLA) preferred

Benefits

Medical & dental

Vision insurance

Life insurance

Short-term and long-term disability insurance

Parental Leave Policy

401K + Company Match

PTO Plan + Paid Company determined Holidays

Company

GAINSCO

GAINSCO Auto Insurance® is a property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance.

Founded in 1978

Dallas, Texas, USA

501-1000 employees