Punch Rescue · 2 hours ago
Customer Success Specialist
United States
Full-time
Remote
Entry Level
1+ years expPunch Rescue is a mission-driven company focused on making communities safer through innovative technology. As a Customer Success Specialist, you will be responsible for onboarding new customers, managing ongoing relationships, and ensuring customer satisfaction with the Rescue systems.
Computer Software
Responsibilities
Lead remote onboarding for new customers — from kickoff to full activation
Manage ongoing relationships with existing accounts, ensuring engagement and satisfaction
Track and manage renewals, usage metrics, and feedback
Test and ship hardware to customers as orders come in
Partner with engineering to report issues, gather feedback, and improve releases
Create clear documentation and processes that make customer success scalable
Capture and translate customer insights to help shape the product roadmap
Proactively monitor customer usage and surface risks early so issues can be addressed quickly
Qualification
Required
1–3 years of experience in Customer Success, Account Management, or Technical Support (SaaS, IoT, or startup experience preferred)
Strong communication and follow-through — you don't let details fall through the cracks
Empathy and patience — you know how to teach and support non-technical users
Organizational confidence — juggling multiple customers and tasks doesn't faze you
Fast learner and adaptable thinker — you pick up new systems quickly and enjoy solving puzzles
A hands-on, 'figure-it-out' mindset — you're resourceful and thrive in fast-paced environments
Comfortable working directly with founders and making decisions without perfect information
Preferred
experience supporting education, nonprofit, or healthcare clients
Benefits
Mission with meaning: Every alert, call, and system you support helps protect real people.
Ownership and impact: You’ll shape how Customer Success operates at a fast-growing safety tech company.
Award-winning innovation: Punch Rescue has been recognized for innovation in emergency response technology and trusted by leading organizations nationwide.
Collaborative team: You’ll work directly with product, engineering, and leadership — including the CEO — in an environment that values initiative and curiosity.
Career growth: Gain exposure to business operations, product development, and customer lifecycle strategy in a company built by entrepreneurs.
Company
Punch Rescue
Punch Rescue’s Panic Response Infrastructure suite is the backbone of instant emergency communication, built to deliver rapid, reliable help when every second counts - protecting your people when it matters most.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase