AlphaSense · 13 minutes ago
Operations Manager, Channel and Customer Research
Chicago
Full-time
Hybrid
Mid, Senior Level
$71K/yr - $106K/yr
4+ years expAlphaSense is a company that provides AI-driven market intelligence to help professionals make informed decisions. The Operations Manager will oversee research pods, manage a team of Analysts, and ensure high-quality content delivery while optimizing processes and workflows.
AnalyticsArtificial Intelligence (AI)Machine LearningMarket ResearchSaaSSearch Engine
Responsibilities
Manage a team of Channel & Customer Research Analysts aligned to sectors of coverage and structured in pods
Set and track performance KPIs for your team that balance output quality, relevance, and volume
Guide the professional development of Analysts under your supervision
Ensure overall library quality and relevance by partnering with Project Managers to adjust research focus and sourcing strategies that support quality and relevance goals
Coordinate with Project Managers to define and update coverage territories based on evolving coverage goals and team capacity
Hire and onboard Analysts
Partner with Directed Content leadership and Directors of Research to define and update coverage goals, and align research pod capacity and focus to evolving goals
Partner with Directed Content Enablement to design and maintain process documentation and knowledge resources for team
Work closely with leadership and cross-functional teams to troubleshoot issues and devise process, systems, and workflow improvements for research pods
Qualification
Required
2+ years of experience in client service responsibilities
2+ years of experience in people management
Inspiring leader: You are deeply invested in Channel & Customer Research Content's mission and vision of delivering high-quality, relevant insights to our customers - and are adept at connecting your team and their efforts to that mission, fostering a sense of ownership and meaning
People manager: You have deep experience setting performance and professional development goals, and a successful track record in motivating, coaching, supporting, and holding individuals accountable in achieving those goals
Team builder: You know how to build culture and support infrastructure that brings individual contributors together and enables them achieve their greatest collective potential
Entrepreneurial: You are passionate about the development of teams, people, and processes and are motivated to drive the success of Directed Content and Expert Insights
Metrics minded: You have a demonstrated track record of setting relevant KPIs to measure the success of both people and processes
Data driven: You have a proven ability to build dashboards and analysis to spot patterns in productivity and output that inform your day-to-day management of the team
Process innovator: You have a strong track record of building processes that drive scale and efficiency for your teams
Problem solver: You have a proven ability to identify the root cause of issues and roadblocks, and implement sustainable solutions
Skilled communicator: You're able to leverage excellent oral and written communication skills to understand needs and drive alignment both with internal and external stakeholders
Benefits
Performance-based bonus
Equity
Generous benefits program
Company
AlphaSense
AlphaSense is a platform harnessing AI to deliver insights, helping professionals make informed, impactful decisions. It is a sub-organization of AlphaSense.
1001-5000 employees
H1B Sponsorship
AlphaSense has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (3)
2022 (3)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$1.42BKey Investors
BondCapitalGBlackRock
2024-06-11Series F· $650M
2023-09-28Series E· $150M
2023-04-11Series D· $100M
Leadership Team
Jack Kokko
Founder and CEO
Joe Hill
CFO
Recent News
Morningstar.com
2025-12-29
2025-11-11
Company data provided by crunchbase