Apply on Employer Site

ALO · 4 hours ago

Sales & Service Manager - ABQ Uptown

Albuquerque, New Mexico, United States

Full-time

Onsite

Mid, Senior Level

3+ years exp

ALO is a company dedicated to mindful movement and enhancing lives through yoga. The Sales & Service Manager is responsible for leading the store team to deliver exceptional guest experiences, driving sales, and executing business strategies in collaboration with the General Manager.

ApparelFashionTextiles

H1B Sponsor Likely

Responsibilities

Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps

Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

Continue to build the client relationship daily with our customers

Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Represent the business in meetings and on conference calls, in partnership with General Manager

Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)

Future planning workflow business needs to protect optimal performance

Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do

Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team

Establish internal & external pipeline through succession planning and recruitment strategy

Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager

Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency

Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals

Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Qualification

Retail leadership experienceMS Office proficiencyInterpersonal skillsCommunication skillsTime management

Required

3-5 years of retail or related industry leadership experience

Working knowledge of MS Office (Word, Excel and Outlook)

Extraordinary interpersonal and communication skills, both verbal and written

Agile with the ability to handle multiple tasks in a changing environment

Independent work ethic, time management skills, and personal accountability

Requires constant movement in and around all areas of the store

Aligns with and embodies ALO's Guiding Principles

Ability to lift, push, carry or otherwise move up to 50 pounds

Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

Ability to stand and move for an entire shift

Benefits

Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors

Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)

401K with company matching (Full-Time Employees)

Monthly Store Incentives

Clothing Allowance

Free yoga classes at any of our Sanctuaries (select cities)

Company

ALO

Glassdoor3.0

We are ALO.

Founded in 2007

Los Angeles, California, USA

501-1000 employees

https://www.aloyoga.com/

H1B Sponsorship

ALO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (3)

2023 (4)

2022 (4)