AirPay · 4 hours ago
Customer Operations Associate
New York, NY
Full-time
Hybrid
Mid, Senior Level
4+ years expAirPay is on a mission to improve the consumer experience for dental patients, and they are seeking a dynamic and motivated Customer Operations Associate to join their team. This role involves collaborating with various teams to optimize processes and enhance customer satisfaction through effective data management and support.
DentalFinancial ServicesInsurance
Responsibilities
Collaborate with engineering & payer operations to understand data enhancements pipeline, readiness for roll-out, and success requirements
Provide step-by-step guidance and materials for the Customer Success team to enable efficient and effective roll-outs
Create and maintain clear and concise documentation & playbooks for data enhancement set-up for new implementations
Partner with Customer Success team to work with dental customers directly to configure and deploy data enhancements
Project manage data source transitions, including preparation, testing, and leading cross-functional teams on execution
Respond to customer queries related to data enhancement setup, or post-live issues, troubleshooting and resolving problems efficiently
Escalate complex technical issues to the appropriate internal teams (engineering, customer success, etc.) and act as a liaison to ensure timely resolution
Collaborate with engineering to consistently improve performance of data enhancements
Qualification
Required
4+ years in a cross-functional operations and/or consulting role
Strong project management & prioritization skills as this role works across multiple internal teams and impacts new and existing customers
Technically savvy with a strong understanding of data flow between systems
Excellent troubleshooting skills with the ability to diagnose and resolve customer issues, both independently and in collaboration with customer-facing teams
Strong written and verbal communication skills; ability to explain complex ideas in simple terms
Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations
Strong work ethic. We are committed to excellence, so we work harder and smarter
Believes that work should be enjoyable. We are a close-knit team and care about having fun at work — we want you to feel the same
Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America's healthcare crisis
Based in NYC or willing to relocate, and able to work in the office at least 3 days a week
Company
AirPay
AirPay specializes in dental insurance verification services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Derek Giddon
Founder & CEO
Daniel Horowitz
Founder & CTO
Company data provided by crunchbase