Apply on Employer Site

Fay Servicing, LLC · 4 hours ago

FVP, Loan Administration

Tampa, FL

Full-time

Hybrid

Director/Executive

$119K/yr - $148K/yr

10+ years exp

Fay Servicing, LLC is a specialty mortgage servicer committed to providing innovative servicing solutions for residential and business-purpose loans. They are seeking a FVP, Loan Administration to provide strategic leadership and operational oversight for Loan Administration, Investor Reporting, and Payments functions, while ensuring compliance and efficiency within the department.

FinanceFinancial ServicesMortgageReal Estate

Responsibilities

Providing strategic leadership and operational oversight for Loan Administration, Investor Reporting, and Payments functions

Setting the strategy for the department and translating it into an integrated operating model that drives compliance, efficiency, and agreed-upon stakeholder outcomes

Building and leading a high-performing team, aligning functional objectives with enterprise priorities, and ensuring robust governance through policies, controls, and risk mitigation

Defining and managing SLAs and KPIs, championing automation and process optimization, and serving as the executive point of contact for investor reporting and inquiries

Overseeing end-to-end payment operations, maintaining audit readiness, and ensuring adherence to regulatory requirements

Collaborating with cross-functional partners, managing departmental budgets, and leading strategic initiatives that support Fay’s short-term goals and long-term vision

Qualification

Mortgage servicing experienceLoan AdministrationInvestor ReportingPayments operationsBlack Knight MSPMS WordMS ExcelMS PowerPointAnalytical skillsTeam orientationLeadershipCommunication skillsProblem-solvingDecision-makingAttention to detail

Required

Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED)

10+ years' progressive experience in the mortgage servicing industry, with deep knowledge of servicing rules, guidelines, and regulatory requirements

7+ years' experience managing people and leading teams, including leadership roles

7+ years' experience in Loan Administration, including Investor Reporting and Payments operations

Demonstrated ability to set vision, execute multi-year strategies, and lead transformation initiatives in a fast-paced, highly regulated environment

Familiarity with retail banking procedures, including lockbox and off-site payment processes

Strong skills in MS Word, Excel, and PowerPoint

Strong leadership with proven ability to foster an environment of positive employee engagement and trust

Demonstrated ability to quickly establish credibility, coupled with recognizing and supporting the organization's culture, values, and priorities

Strong verbal and written communication skills with the ability to effectively interact with all levels across the organization to include the ability to effectively present to and facilitate discussions with executive leadership

Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results

Strong analytical skills and business acumen

Strong problem-solving abilities; strong fiscal and technical aptitude; strong business acumen

Strong decision-making abilities coupled with sound judgement

Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment

Ability to prioritize, organize time, and resources to consistently bring projects to successful completion

Client-focused with results orientation; able to link business needs with tactical execution and results

Strong attention to detail; strong quality and compliance orientation

Ability to manage and lead change

Effective management skills to include talent selection, training, coaching, mentorship, and performance management

Collaborative and consultative work style; team orientation

Self-directed; ability to proactively surface questions, opportunities, issues, and concerns; comfortable working with ambiguity and uncertainty

Professional maturity, integrity, and the ability to maintain confidential data and information

Preferred

Experience with Black Knight MSP

Benefits

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Eligible for Hybrid Work Schedule with Remote Flex Days

Company

Fay Servicing, LLC

At Fay Servicing, we are committed to delivering comprehensive mortgage management solutions that serve both our borrowers and clients with care, efficiency, and expertise.

Founded in 2008

Chicago, Illinois, USA

501-1000 employees