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Capital One · 3 hours ago

Market Manager - New York City

New York, United States

Full-time

Onsite

Mid, Senior Level

$112K/yr - $126K/yr

2+ years exp

Capital One is building a leading information-based technology company, redefining the banking experience. As a Market Manager, you will lead a team of Ambassadors across branches, ensuring exceptional customer engagement and community involvement while driving team performance.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

You’re responsible for managing the talent and resources across an average of 1-3 branches with a team of Ambassadors, to support a large and diverse set of customers across a market

You’re able to travel within district and region and support a cluster of locations

You’re highly skilled at multi-tasking, time management and empowering Ambassadors to think on their own when you are at another location

You're a mentor. You'll lead by example and help our Ambassadors develop professionally, personally, and as a high-performing team

You're obsessed with the Branch experience and bringing our brand to life. You'll take pride in maintaining the physical space and coaching Ambassadors to create a welcoming environment for customers

You're a forward thinker and drive continuous improvement. You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride

You’ll ensure accountability and drive a connection tied to behaviors with purpose and potential

You’ll grow associates skills and performance through active, continuous coaching and recognition

Act as a Role model for Capital One’s Values: Excellence and Do the Right Thing while supporting branch based change management efforts

You’re a product expert. Servicing to clients via escalations or complex sales referred by Ambassadors, and participate in performance calls with Small business and commercial partners as appropriate

You're a proven leader with a franchise ownership attitude. You've been there, done that as a manager of a team focused on achieving and exceeding customer-based goals and metrics

You're friendly and engaging and can connect with visitors and regulars alike. Yep, you're a people person - whether you're helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer

You're a part of the community and have a deep understanding of your market. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Branch

You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals

You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience

You're a customer advocate. You are always within reach when our customers need assistance. They rely on you to steer them in the right direction. You listen with patience and offer advice that's concise and easy to understand

You're a team player. You'll work with an energized team of Ambassadors and help inspire your teammates as they inspire you...If you're nodding along and like what you're reading, let's talk

Qualification

People ManagementCustomer AdvocacyRetail ExperienceSales ExperienceFinancial Services ExperienceCommunity EngagementDigital SavvyMentoringTime ManagementTeam Leadership

Required

High School Diploma, GED, or Equivalent Certification

At least 2 years of Retail, Sales, or Banking Experience

At least 1 year of Management experience or at least 1 year of Supervisory experience

You're responsible for managing the talent and resources across an average of 1-3 branches with a team of Ambassadors, to support a large and diverse set of customers across a market

You're able to travel within district and region and support a cluster of locations

You're highly skilled at multi-tasking, time management and empowering Ambassadors to think on their own when you are at another location

You're a mentor. You'll lead by example and help our Ambassadors develop professionally, personally, and as a high-performing team

You're obsessed with the Branch experience and bringing our brand to life. You'll take pride in maintaining the physical space and coaching Ambassadors to create a welcoming environment for customers

You're a forward thinker and drive continuous improvement. You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride

You'll ensure accountability and drive a connection tied to behaviors with purpose and potential

You'll grow associates skills and performance through active, continuous coaching and recognition

Act as a Role model for Capital One's Values: Excellence and Do the Right Thing while supporting branch based change management efforts

You're a product expert. Servicing to clients via escalations or complex sales referred by Ambassadors, and participate in performance calls with Small business and commercial partners as appropriate

You're a proven leader with a franchise ownership attitude. You've been there, done that as a manager of a team focused on achieving and exceeding customer-based goals and metrics

You're a part of the community and have a deep understanding of your market. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Branch

You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience

You're a team player. You'll work with an energized team of Ambassadors and help inspire your teammates as they inspire you