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RTR HR and Staffing Services, LLC · 3 hours ago

Call Center Representative

Chicago, IL

Full-time

Hybrid

Entry Level

$17.20/hr - $18.20/hr

1+ years exp

RTR HR and Staffing Services, LLC is a well-established staffing agency located in Chicago, Illinois. They are seeking a Call Center Representative to assist customers and providers with inquiries and account troubleshooting while maintaining excellent communication skills and documentation practices.

ConsultingHuman ResourcesProject Management

Responsibilities

Answer incoming calls from customers, general public, and providers

Complete and/or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans

Facilitate the fulfillment of caller requests for materials via mail, email, or download

Track and document all inquiries using the applicable systems

Transfer/refer consumers to appropriate entities according to the established guidelines

Escalate calls or issues to the appropriate designated staff for resolution as needed

Complete associated tasks according to the established guidelines

Meet Quality Assurance (QA) and other key performance metrics

Follow all policies, procedures, and protocol when engaging with caller

Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems

Qualification

Verbal communicationWritten communicationComputer skillsCustomer service experienceTyping (25 wpm)Multi-screen proficiencyDesire to help othersCamera comfort