Wet Noses® Natural Dog Treat Company · 6 days ago
Customer Service & Sales Support Administrator
Monroe, WA
Full-time
Onsite
New Grad, Entry LevelWet Noses Natural Dog Treat Company, LLC is a premier manufacturer and marketer of branded and private label pet treats in the US. The Part-Time Customer Service & Sales Support Administrator serves as a primary point of contact for customers, providing exceptional service and support related to orders, inquiries, and product information.
Manufacturing
Responsibilities
Serve as the first point of contact for inbound customer inquiries via phone, email, and voicemail
Provide timely, accurate, and professional responses to customer questions regarding products, ingredients, pricing, availability, shipping programs, and delivery timelines
Process wholesale and retail customer orders through the inventory management system with a high degree of accuracy
Manage and monitor the customer service email inbox, ensuring all inquiries are addressed promptly
Return voicemails in a timely manner to meet customer service expectations
Manage customer concerns professionally, resolving issues whenever possible and minimizing escalation
Collect and analyze customer feedback to identify trends and improvement opportunities
Support wholesale, distributor, and retail customer inquiries and follow-ups
Maintain and update customer data, reports, and sales documentation
Assist with daily and weekly sales reporting to support trend analysis and customer responsiveness
Ensure customer orders are prioritized regardless of order size or dollar amount
Maintain working knowledge of Wet Noses’ product lines, assortments, ingredients, quality standards, and brand positioning
Support UPC creation and maintenance
Assist with item setup and maintenance for internal systems and external partners (e.g., Petco, PetSmart, Sam’s Club)
Support eCommerce maintenance, including SKU updates and image uploads across partner platforms
Greet and assist visitors, ensuring they receive appropriate information and documentation
Receive, sort, and distribute mail and incoming communications
Support special projects for Sales, Marketing, Operations, Accounting, Human Resources, and Business Development as assigned
Assist with maintaining customer service procedures and process documentation
Qualification
Required
Proven ability to deliver best-in-class customer service in a fast-paced environment
Polite, professional, and customer-focused communication style
Strong verbal, written, and listening skills with the ability to multitask
Highly organized with strong attention to detail and accuracy
Self-motivated, dependable, and committed to meeting deadlines
Comfortable working both independently and as part of a collaborative team
Ability to quickly learn products, systems, and processes
Strong follow-through and accountability
Company
Wet Noses® Natural Dog Treat Company
Wet Noses® is a premier manufacturer and marketer of branded and private label pet treats in the US.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-02-16Acquired
Leadership Team
Chintan Shah
Chief Financial Officer
Jeff Quinn
Chief Operating Officer
Recent News
2025-11-11
Company data provided by crunchbase