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LAKE SUPERIOR CONSULTING · 1 hour ago

IT Technician I

Duluth, MN

Full-time

Onsite

New Grad, Entry Level

$47K/yr - $58K/yr

Lake Superior Consulting is seeking an IT Technician I to join our team. This is an entry level position working with end-user troubleshooting, PC support, and basic networking.

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Responsibilities

Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel within published SLA guidelines

Record events, problems, and their resolution within published SLA guidelines

Follow-up and update customer status and information daily

Other duties as assigned

Qualification

Windows operating systemsPC supportNetworkingActive DirectoryHelp Desk management softwareMicrosoft TeamsRemote supportVideo conferencingDesktop imagingVOIP phone systemsDesktop firewallsBasic wiringWireless technology managementDell desktopsLaptopsAttention to detailTime managementVerbal communicationWritten communication

Required

Must work well in a group as well as alone and unsupervised

Attention to detail and good time management is required to keep up with a high volume of support requests

Must possess excellent verbal and written communication skills to effectively communicate with end users and department members

Industry certifications, associate degree, and/or bachelor's degree

This position may travel up to 10%, a clean driving record is required

Occasional lifting of up to 50 lbs

Preferred

Desire to obtain experience in an internal and customer facing IT and engineering related company

Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Microsoft Teams, and desktop firewalls

Experience with Dell desktops and laptops