Action Property Management · 3 hours ago
Overnight Front Desk Associate(Part Time) - Luma
Action Property Management is a leading homeowner’s association management company with a legacy of over four decades. They are seeking a dedicated Part-time Front Desk Associate to provide exceptional customer service and maintain a welcoming atmosphere for residents and guests at Luma, a luxury homeowner’s association in Downtown Los Angeles.
CommercialProperty ManagementReal Estate
Responsibilities
Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls. Receive and distribute resident parcels
Address resident and guest concerns and questions
Demonstrate a strong understanding of the association's governing documents
Qualification
Required
Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
At least 1 year of customer service experience
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach
Preferred
Hospitality, luxury retail, or fine dining experience is preferred
Hospitality Management college students or recent graduates are highly desired
Benefits
Medical
Dental
Vision
Pet insurance
401(k) with company match
Life and disability support
Generous paid time off
Vacation hours
Sick time
Company-observed holidays