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First American · 4 hours ago

Claims Resolution Specialist

United States

Full-time

Remote

Entry, Mid Level

$33K/yr - $54K/yr

2+ years exp

First American is a company that offers a wide range of home warranty products and services. The Claims Resolution Specialist will handle a high volume of incoming calls, resolve service requests, and provide information related to claims and work orders while ensuring a high level of customer service.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Take ownership of an assigned caseload from the investigation of the claim through resolution

Make decisions and authorize work orders up to a set level

Identify issues, analyze claim and work order facts, gather, review, research and document pertinent information

Take reports from technicians and homeowners

Answer incoming calls, emails and voicemails from customers, contractors and escalated calls in a timely manner and according to guidelines

Purchase necessary parts and equipment within a specified limit and skill set

Provide homeowners with all relevant information pertaining to contract, claim or work order

Obtain any necessary documentation from the customer and/or technician

Offer and explain terms and conditions of claim options, denial, cash out, replacement, reimbursement, outside reimbursement and process payment requests

Provide assistance with inbound call volume as needed

May purchase parts and equipment within a specified limit

Qualification

Customer service experienceHome Warranty knowledgeAnalytical skillsMicrosoft OfficeMulti-taskingCustomer needs anticipationBilingual SpanishVerbal communicationWritten communicationOrganizational skillsConflict management