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Medic Management Group · 3 hours ago

Manager, IT Services

Beachwood, OH

Full-time

Onsite

Senior Level, Lead/Staff

$90K/yr - $120K/yr

10+ years exp

Medic Management Group is an Ohio based health care services entity specializing in providing various services including medical billing and practice management. The IT Manager will oversee vendor relationships, manage internal IT staff, and drive technology initiatives to align IT operations with organizational goals.

ConsultingFinanceHealth CareHealth DiagnosticsManagement Consulting

Hiring Manager

Tom Burick

Responsibilities

Source, evaluate, negotiate, select, and manage contracts with IT vendors providing managed network, Office 365, and analytics services

Monitor and manage vendor performance against SLAs and ensure compliance with security and regulatory standards

Conduct regular vendor reviews and risk assessments to optimize cost and service quality

Manage internal help desk staff to include, but not limited to; providing guidance, training, mentorship, and performance management

Ensure timely resolution of user issues and maintain high customer satisfaction

Implement policies and best practices for ticketing, escalation, and reporting

Manage internal IT data system staff to include, but not limited to; providing guidance, training, mentorship and performance management

Oversee implementation and maintenance of Office 365, Teams, and related collaboration tools

Responsible for oversight of the integration of data analytics and automation platforms, including Power BI reporting solutions

Ensure network infrastructure operates securely and efficiently

Write and optimize SQL code to prepare, join, and validate data from multiple sources, ensuring accuracy and performance in reporting models

Leverage Power BI to design dashboards and automate data workflows for operational reporting

Lead IT projects from planning through execution to include; project action items, ownership, ensuring timelines, budgets, and quality standards are met

Develop project plans, track milestones, manage project teams, and communicate progress to stakeholders

Identify opportunities for automation and process improvement across IT and RCM operations

Collaborate with business units to align technology solutions with organizational objectives

Define KPI’s/targets and monitor actions coming out of operational reviews to ensure continuous improvement in initiatives designed to drive company profitability

Maintain adherence to compliance frameworks (HIPAA, SOC 2) and implement risk management protocols

Oversee disaster recovery and business continuity planning and execution

Lead, mentor, and manage IT staff to deliver high quality technical support and solutions

Develop, implement, and maintain all IT policies, security protocols, and disaster recovery/business continuity plans

Manage IT budgets and procurement of technology resources

Stay up to date on emerging technologies to recommend improvements, innovations, and best practices

Manage and uphold accountability across all internal and external technical resources

Uphold company core values to drive a positive culture across teams

Perform all other functionally related duties as needed

Qualification

Office 365 administrationPower BI reportingVendor managementSQLProject managementCybersecurityCloud-based technologiesData analyticsAnalytical skillsMulti-taskingProblem solvingCommunication skillsNegotiation skillsTeam management