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Block · 4 hours ago

Bitcoin Customer Success Advocate

United States

Full-time

Remote

Entry, Mid Level

$22.16/hr - $29.62/hr

2+ years exp

Block is a company focused on redefining the world’s relationship with money through innovative financial products. They are seeking a Bitcoin Customer Success Advocate to provide exceptional support for Bitcoin transactions, helping customers navigate the world of crypto while delivering thoughtful solutions.

Financial Services

H1B Sponsor Likely

Responsibilities

Offer excellent customer service through voice, messaging, and email

Help customers with Bitcoin transactions, wallet management, and account security

Solve customer issues related to our platform and services

Work with other departments to fix complex problems and enhance the customer experience

Identify urgent issues and escalate them as needed

Stay informed about the latest in Bitcoin and the cryptocurrency market

Qualification

Bitcoin transactionsBlockchain technologyCustomer serviceCryptocurrency securityCRM systemsMultitaskingActive listeningProblem solvingCommunication skillsTeamwork

Required

Minimum 2-3 years of customer service, preferably in a fintech industry

Consistently hit KPI targets. Examples include: Average Handle Time (AHT), Adherence, Quality Assurance, Customer Satisfaction (CSAT), and Resolution Rate

Excellent written and verbal communication skills in English

Foundational understanding of: Bitcoin transactions and blockchain technology, Cryptocurrency security principles, Blockchain explorers and transaction tracking

Passion for delivering exceptional customer experiences

Strong active listening skills to understand customer needs and concerns

Ability type over 50 words per minute and multitask efficiently to manage multiple interactions

Familiar with CRM systems, such as: Telephony, Ticketing Systems, and Chatbots

Ability to explain complex ideas in a clear and simple manner

Strong interpersonal skills

Problem solver with a keen attention to detail

Ability to work independently and as part of a team in a fast-paced environment

Preferred

Previous Crypto/Bitcoin support experience

Multiple language proficiency

Experience with: Blockchain explorers (mempool.space, blockchain.com), Crypto Wallets and Custody, Lightning Network tools, Crypto compliance/KYC

Relevant certifications (cryptocurrency/blockchain)

Active participation in Bitcoin/crypto communities

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Block

Glassdoor3.9

Block is one company built from many blocks, all united by the same purpose of economic empowerment.

Founded in 1990

Oakland, California, US

10001+ employees

https://block.xyz/

H1B Sponsorship

Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)