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GreenThumb Ltd · 2 hours ago

Personal Care Specialist (Full Time) tags.new

Mechanicsburg, PA

Full-time

Onsite

Entry Level

1+ years exp

Green Thumb is a company dedicated to promoting well-being through the power of cannabis. The Personal Care Specialist engages with patients and customers, assisting them in selecting the right products and methods of consumption while ensuring a positive retail experience.

AgricultureConsumerFarmingHealth Care

Responsibilities

Engage with and assist patients and/or customers in a customer-facing, intimate retail environment

Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction

Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge

Promote a work environment that is positive, communicative, patient and/or customer-oriented

Assist in verifying order deliveries for accuracy

Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints

Ensure local and state cannabis regulations are properly enforced and upheld

Ensure sales floor is properly stocked and presence of the store is well maintained and compliant

Maintenance of hard copy files as required

Follow security measures and safety compliance procedures

Complete duties at assigned workstations, as determined by management, during scheduled shifts including:

Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru

Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts

Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary

Other duties as assigned

Qualification

Customer service experiencePOS systemsCannabis knowledgeCommunication skillsProfessionalismDependabilityTeamworkAttention to detail

Required

At least one year of customer service experience

Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs

Must have reliable, responsible, and dependable attendance

Must be 21 years or older

Must pass all required background checks including state-specific cannabis employment requirements

Possess valid driver's license or state ID

Must be and remain compliant with all legal or company regulations for working in the cannabis industry

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)

Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary

Remain in a stationary position, if required, to meet the needs of the business

Converse and communicate with individuals and groups of people directly

Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email

Prepare patient and/customer orders by moving and placing products

Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries

Move inventory and materials weighing up to 30 pounds independently

Position self to move inventory and materials in storage areas

Consistent demonstration of excellent customer service skills

Ability to establish and maintain effective working relationships with all employees

Ability to listen well and effectively communicate, both verbally and in writing, with various audiences

Previous experience with POS systems

Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures

Employee must be able to follow instructions as directed and incorporate constructive criticism from managers

Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements