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Magic Eden · 1 week ago

Operations Associate - Casino Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

Magic Eden is a leading Bitcoin dApp and NFT marketplace focused on redefining the onchain experience. They are seeking an Operations Associate to provide support to players in a fast-paced online casino environment, resolving gameplay issues and ensuring exceptional service.

CryptocurrencyInternetMarketplaceWeb3

Responsibilities

Provide high-quality customer support to players, resolving casino-related issues quickly and effectively

Troubleshoot account matters including deposits, withdrawals, bonuses, and gameplay irregularities

Work closely with operations, risk, product, and engineering teams to identify and escalate edge cases

Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations

Assist in building and refining support processes, help center articles, and internal SOPs

Monitor player sentiment and flag opportunities to improve the user experience

Adapt to a dynamic environment and step into additional duties as assigned

Qualification

Online casino familiarityCrypto payments understandingCustomer support experienceProblem-solving skillsLearning new toolsAttention to detailAdaptability