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Capital One · 7 hours ago

Communications Manager - Chief of Staff Team

McLean, VA

Full-time

Onsite

Mid, Senior Level

$127K/yr - $145K/yr

5+ years exp

Capital One is seeking an excellent communications leader to join their Chief of Staff Team within the Retail Bank & Premium Card Products businesses. The role involves developing and executing comprehensive communications strategies that connect leaders and their teams to business goals and initiatives, while also promoting associate engagement and driving value for the business.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

Responsibilities

Develop and implement a communications strategy that: 1. helps build the executive leader’s brand internally and externally, and 2. brings the team’s narratives to life

Be a creative storyteller who curates engaging experiences including leadership gatherings, all-employee meetings, digital/video storytelling and special events

Serve as a strategic partner to other executive communicators and chiefs of staff to plan and prepare effective, thoughtful, and engaging internal communications that educate, inform, connect with, and inspire leaders and employees

When necessary, lead change management communications in support of the business

Draft leader talking points and review presentations

Provide counsel on communicating business strategy, elevating leadership profiles, managing issues, and implementing corporate initiatives

Evaluate performance for communications based on real-time metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging, and new feedback mechanisms, as needed, based on ongoing assessments

Partner with and influence internal partners as needed in the best interests of the business and its employees

Qualification

Integrated communication strategiesC-suite communicationCrisis communicationsOrganizational change communicationsStorytelling skillsTime managementJudgmentCustomer orientationProblem solvingMotivation to learn

Required

Bachelor's Degree or military experience

At least 5 years of experience in developing and implementing integrated communication strategies to drive organizational change and create feedback loops between leaders and subordinates

At least 5 years of experience in partnering with c-suite executives on communications that support organizational objectives

At least 5 years of experience in managing multiple projects

Strong business acumen and customer-orientation and proven track record of collaborative work relationships

Great judgment with ability to work with a high level of autonomy

Excellent writing and story-telling skills

The ability to distill complex content into clear, concise, and engaging communications

Experience managing issues, crisis communications, and organizational change communications

Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time

Highly motivated - an eagerness to learn and become an expert on the business to better inform your communications strategy and deliverables