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Allied Universal · 7 hours ago

Training and Quality Assurance Manager

US-CA-San Francisco

Full-time

Onsite

Entry, Mid Level

2+ years exp

Allied Universal®, North America’s leading security and facility services company, is hiring a Training and Quality Assurance Manager. This role is responsible for ensuring compliance with all required portfolio training and Allied Universal standards, managing training programs, and coordinating with various stakeholders to deliver effective training solutions.

Cyber SecurityInformation TechnologySecuritySoftware

Responsibilities

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio

Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits; manage customer’s evidence.com account, where applicable

Serve as a backup trainer in the absence of a regional trainer

Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training

Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations

Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)

Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers

Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training

Conduct field training & "red team" exercises for Security Professionals and Supervisors

Conduct special projects on an as-needed basis to support the assigned portfolio

Qualification

Firearms InstructorCPR/First Aid/AED InstructorNWDTP CertificationMicrosoft Office ProficiencyCrisis Prevention InterventionDefensive TacticsHandcuffing TechniquesExpandable Baton TechniquesOC Spray TrainingPresentation SkillsInstructional MethodologiesStudent-Centered LearningPerformance Objective DevelopmentTestingAssessmentTraining ToolsTechnologyLesson Plan DevelopmentEvaluating LaboratoriesOutstanding Communication SkillsWork Independently

Required

High School Diploma or equivalent

Ideal candidate should be a current Training Instructor for the following disciplines with a minimum of 2 years of instructing those disciplines in a classroom setting (i.e. can't be a newly certified instructor): Firearms Instructor (via NRA Range Official and any state requirements), CPR/First Aid/AED Certified Instructor via American Heart Association OR American Red Cross only, NWDTP (National Weapons Detection Training Program (via FLETC - may be obtained after hire)

Via ASP, Monadnock or similar, a Police Academy, state POST academy or FLETC for the following: OC Spray (Oleoresin Capsicum), Expandable Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics

Must have a valid driver's license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle

Must have a current completion of an accredited Principles of Instruction course (via NRA, Police Academy, state POST Academy, FLETC or Military Training course) certifying then as an instructor for the following competencies: Presentation skills and Graphics, Student-Centered Learning, Performance Objective Development, Testing and Assessment, Training Tools and Technology, Lesson Plan Development, Instructional Methodologies, Evaluating Laboratories and Practical Exercises, Pass any state-required training or other qualifications for licensing

Minimum of two (2) years of classroom instructor experience

Ability to work independently with little to no direct supervision

Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients

Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations is required

Highly proficient and fully functional in Microsoft programs such as Word and PowerPoint, Adobe Acrobat and able to effectively utilize all available office management technology

Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

Professional, articulate, and able to use good independent judgment and discretion

Once approved and vetted with FPS, Training Instructors must then successfully attend/complete NWDTP certification at FLETC, with an annual recertification